Shift Manager

Zaxbys; Fayetteville (AL); On-site; USD 21,000 - 23,000; Full time

Job summary

Zaxby’s Fayetteville, AL is seeking a Shift Manager to help lead a team and drive sales while upholding brand standards. This entry‑level management role reports to the General Manager and involves training, scheduling, and ensuring quality service during lunch, dinner, and weekend shifts.

Responsibilities include maintaining clean operations, analyzing performance data with the team, and executing marketing plans.

Qualifications

• Leadership experience in a fast‑paced restaurant setting.
• Strong customer service and communication skills.
• Ability to train and mentor team members.
• Proven ability to contribute to sales goals.

Responsibilities

• Increase sales by delivering outstanding product and service.
• Train Team Members and ensure proper coaching.
• Manage lunch, dinner, and weekend shifts with quality oversight.
• Maintain clean and organized operations per standards.
• Use management tools to track performance and records.
• Lead by example to uphold Encore service standards.
• Assist in executing marketing plans and promotions.

Skills

Team leadership

Customer service

Training

Sales growth

Communication

Education

High school diploma or equivalent

Job description

Pay Range: $15.00 - $17.00

SHIFT MANAGER - Job description

“Consistently Create Encore Experiences that Enrich Lives One Person at a Time”

SHIFT MANAGER

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

DEFINITION

To manage a Zaxby’s unit toward the attainment of agreed upon sales and profit goals,

working within the framework of company values and policies. Entry level management

position.

SUPERVISION RECEIVED AND EXERCISED

Reports directly to General Manager. Receives direction from Assistant Manager, General

Manager, and District Manager.

Assist in the direct supervision or 15-50 employees.

ESSENTIAL JOB FUNCTIONS

• 1. Increase sales by providing outstanding product and service.
• 2. Assist in providing Team Members with the appropriate training.
• 3. Work lunch, dinner, and weekends, monitoring quality of food and service.
• 4. Execute all Systems daily to insure a clean, organized restaurant, prepared to
• deliver quality food and Encore service.
• 5. Utilize all management tools to keep neat, accurate and current records providing
• the historical data to plan for increased sales and profits.
• 6. Operate in accordance with established performance, profits and operating
• standards as set out in the operation manuals.
• 7. Supervise and motivate Team Members to perform to their highest possible level
• of ability
• 8. Have a good working knowledge of all equipment, assist in preventive
• maintenance of a unit.
• 9. Maintain high standards of service throughout the operational day by
• demonstrating management by example
• 10. Assist in the timely execution of all marketing plans
• 11. Communicate openly and honestly with subordinates, superiors, and all others
• about plans, progress, and problems.
• 12. Provide leadership by engendering excitement, enthusiasm, a positive mental
• attitude and commitment toward Company objectives. Create an Encore
• Environment.
• 13. Perform such other duties, as directed by the General Manager or Assistant
• Manager.
• 14. Responsible for increasing sales and making a profit.
• 15. Maintain an attitude of flexibility that allows performance above and beyond the
• parameters of this position description.

NON-ESSENTIAL JOB FUNCTIONS

• 1. Maintain physical condition appropriate to the performance of assigned duties and
• responsibilities which may include the following:
• - Walking, standing, or sitting for extended periods of time
• 2. Maintain effective audio-visual discrimination and perception needed for:
• - Making observations
• - Communicating with others
• - Reading and writing

EXPERIENCE AND TRAINING GUIDELINES

Education: High school diploma or equivalent

Experience: Minimum 1 yr. experience in a restaurant environment

Minimum 3 months employment by Zaxby’s

Successfully passed all BOH & FOH development plans and ZU certified

WORKING CONDITIONS

Office environment; work with computer and office equipment.

Restaurant environment; work with advanced kitchen and front-of-house operational

equipment; hazardous conditions.

Essential job functions may require maintaining physical condition necessary for

standing, walking, or sitting for prolonged periods of time.

DISCLAIMER

The preceding job description has been designed to indicate the general nature and level

of work performed by employees within this classification. It is not designed to contain

or be interpreted as a comprehensive inventory of all duties, responsibilities, and

qualifications required of employees to this job.