Shift Manager

Taco Bell; Elk Grove Village (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Free scholarship programs

Free meals

Flexible schedules

Eligibility to accrue Paid Time Off

Medical benefits

401k retirement plan with company match

Health and wellness programs

Discounts on mortgages, vehicles, cell phones, gym memberships

Job summary

A popular fast-food chain is looking for a Shift Lead in Elk Grove Village, Illinois. In this role, you'll lead a team, ensure customer satisfaction, and support business initiatives. Ideal candidates will have restaurant experience and strong leadership skills. Responsibilities include resolving customer concerns and coaching team members. Enjoy competitive pay and flexible schedules, alongside various benefits like free meals and scholarships.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Must be at least 18 years of age.
• Physical dexterity required (the ability to move up to 45 lbs.).

Responsibilities

• Lead shifts with energy and passion to meet high standards.
• Ensure consistent customer satisfaction by prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks.

Skills

Excellent communication skills

Management/leadership skills

Organizational skills

Customer satisfaction

Job description

About the Job

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast‑paced environment and is ready to take ownership and drive results.

The Day‑to‑Day

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Is this you?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell's culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience

Work‑Hard, Play‑Hard

• Competitive pay
• Free scholarship programs
• Free meals
• Flexible schedules! Day, evening, and late night
• Eligibility to accrue Paid Time Off
• Medical benefits
• 401k retirement plan with company match
• Health and wellness programs
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more