Shift Manager

McDonald's; DeKalb (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid vacation days

Competitive hourly pay

Paid time off

Archways education

Medical/dental/vision

Training and advancement

Employee discounts and free meals

Uniforms provided

Flexible scheduling

Job summary

McDonald’s franchisee-owned restaurant in DeKalb, IL is seeking a Shift Manager to lead daily operations, coach crew, and ensure Quality, Service, and Cleanliness during shifts. You’ll plan, monitor performance, and help prepare the next shift to run a great operation.

There is a strong emphasis on leadership, teamwork, and customer service, with opportunities for training and advancement in a fast-paced environment.

Qualifications

• Leadership experience in a fast-paced service environment.
• Experience leading shifts and guiding a crew.
• Ability to coach and train staff to maintain standards.

Responsibilities

• Lead shifts weekly, ensuring fast, accurate and friendly service.
• Manage crew, plan shifts and monitor performance and safety.
• Open or close the restaurant and meet targets with the team.
• Coach and train staff to uphold McDonald’s standards.

Skills

Leadership

Shift management

Customer service

Team collaboration

Staff coaching

Job description

This job posting is for a restaurant owned and operated by an independent franchisee and not McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

McDonald’s and its independent franchisees offer industry-leading education programs and world-class training and provide opportunities that inspire confidence and foster valuable skills to help employees thrive wherever they are on their journey. There is a reason more than 80% of employees are proud to work at McDonald’s and would recommend working at one of our restaurants. A Shift Manager at McDonald’s is more than just a paycheck – it’s a chance to gain life skills and grow as an individual.

We believe in letting you do you. If you're looking for a part-time job that supports your full‑time ambition, you've come to the right place. Shift Manager opportunities are available practically anytime: breakfast, lunch, late nights, weekends - whatever.

You’ll find out that a McDonald's crew job can help you grow with top notch training as well as our Archways to Opportunity education programs that offer high school completion courses, upfront college tuition assistance and English Language courses. McDonald's can take you anywhere, and give you the benefits you need for your life while doing so.

Requirements

Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. A Shift Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers.

Shift Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald’s standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.

As a Shift Manager, you may be responsible for:

• Food Safety
• Internal Communication
• Inventory Management
• Daily Maintenance and Cleanliness
• Managing Crew
• Quality Food Production
• Exceptional Customer Service
• Safety and Security
• Scheduling
• Training
• Performance reviews
• Equipment maintenance
• Proper cash handling
• Coaching & training other staff
• Opening & closing the restaurant

Previous leadership experience is helpful, ideally within a restaurant, retail or hospitality environment. We’re looking for positive team players with a flexible schedule who like to have fun, with the passion to work the famously fast paced McDonald’s environment. You must be 18 years or older to be a manager in our franchise‑owned and operated restaurants.

Additional Info

Along with competitive pay, a Shift Manager at a McDonald’s Franchisee owned restaurant is eligible for great benefits including:

• 5-15 days paid vacation based on years of service
• Competitive pay from $16-$23 per hour based on experience
• Paid time off up to 40 hours per calendar year
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language
• Medical, dental and vision coverage for qualified individuals
• Training and advancement opportunities
• Employee discounts and free meals while working
• Free uniforms
• Flexible scheduling

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate‑owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally‑recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate‑owned restaurant to which you are applying.

McDonald’s and its franchisees are taking proactive steps in response to the COVID‑19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.