Shift Manager

RaceTrac; Davenport (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the convenience store sector is seeking a Shift Leader to support the management team in enhancing customer experience, ensuring store cleanliness, and upholding safety standards. This role combines customer service with operational leadership, requiring effective communication and a proactive attitude. Ideal candidates will have management experience and a strong commitment to team values.

Qualifications

• 2-3 years of work experience preferred.
• At least 1 year of management experience preferred.
• Ability to lift up to 50 pounds and perform repetitive tasks.

Responsibilities

• Provide courteous service and maintain relationships with guests.
• Monitor compliance with safety and food regulations.
• Train and assess direct reports following operational standards.

Skills

Communication skills

Initiative

Teamwork

Education

High School Diploma or GED

Job description

Job Description:

Responsible for supporting the General Manager and Co-Manager in overseeing the profitability of one RaceTrac store during designated shifts. While leading the shift, you will continually deliver on RaceTrac’s mission of making lives simpler and more enjoyable through friendly service, food execution, cleanliness, talent leadership, and driving success.

Responsibilities:

Friendly

• Provide courteous, frictionless, and elevated experiences for guests
• Foster positive and professional relationships with co-workers and guests
• Communicate respectfully and maintain a team-oriented attitude
• Efficiently complete guest transactions at the cash register or self-checkout stations and suggest products that complement purchases
• Address and resolve guest concerns on designated shifts with urgency, involving appropriate regional team members as needed

Food

• Monitor and adhere to all RaceTrac, federal, state, and local safety and food safety regulations
• Ensure all food offerings are available

Clean

• Maintain a clean and fully stocked store to ensure an elevated guest experience
• Execute shift duties while maintaining presentation standards and representing the RaceTrac brand
• Clean food preparation areas and equipment to RaceTrac standards

Leading Talent

• Demonstrate RaceTrac's Core Values: Honesty, Efficiency, Positive Attitude, Respect, and Teamwork
• Exhibit leadership qualities such as servant-leadership, task prioritization, going the extra mile, listening, respectful communication, and proactive problem-solving
• Lead coaching, training, and assessment of direct reports following operational standards
• Provide performance feedback and development recommendations to the General Manager

Qualifications:

• High School Diploma or GED in progress or completed
• 2-3 years of work experience preferred
• At least 1 year of management experience preferred
• Experience in high-volume, guest-focused, transactional environments preferred
• Excellent written and verbal communication skills
• Ability to take initiative
• Ability to lift up to 50 pounds and stand, bend, and reach repeatedly during shifts
• May require obtaining and maintaining food handler and alcohol server permits based on local regulations

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by law.