Shift Manager

Taco Bell; Crossville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food chain is seeking a dedicated Shift Manager to ensure smooth operations, maintain high customer satisfaction, and support team development. The ideal candidate will demonstrate leadership, problem-solving skills, and a commitment to service excellence while managing daily restaurant activities.

Qualifications

• Must be at least 18 years old.
• Able to manage subordinate employees.
• Able to pass background check and drug test.

Responsibilities

• Ensure consistent customer satisfaction and food safety.
• Assist in profit and loss management.
• Provide training and feedback to Team Members.

Skills

Customer Satisfaction

Teamwork

Problem Solving

Initiative

Education

High School Diploma

Job description

Shift Manager
Job Details

Job Descriptions
Role:
Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Responsibilities and Accountabilities:
Ensuring Consistent Customer Satisfaction
Execute the PIC (Person-In-Charge) Success Routine and ensure responsibilities under People,
Customers and Service are completed.
Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
Ensure that all employees present a neat clean appearance and wear company uniform.
Personally demonstrate the Customer needs are the highest priority.
Ensure food safety, quality and accuracy of orders.
Resolve customer complaints quickly while maintaining positive customer relations.
Greets customers with a smile, is polite and pleasant when speaking with customers.
Works with urgency.
Works with management and fellow employees.
Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand.
Demonstrates a positive and enthusiastic attitude with co-workers.

Attendance
Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.
Understands and uses approved time keeping system, including accurately recording all hours worked.

Initiative and Energy
Takes action without being told, goes beyond what is simply required and maintains a high activity level. Developing People
Provide regular feedback to the RGM on the performance of Team Members.
Provide ongoing constructive and complimentary feedback to Team Members.
Actively participates in the training of Team Members.
Handle conflicts constructively and works with RGM to achieve resolution. Act Like an Owner
Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.
Oversee proper product preparation, rotation, portioning, cooking and holding times.
Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
Perform other duties as required by manager.

Job Requirements and Essential Functions:
Strong preference for internal promote form Hourly Champion position.
Must be at least 18 years old.
Must be able to pass background check criteria and drug test.
Must have reliable transportation.
Able to do basic business math.
Able to stock shelves and coolers.
Able to oversee and manage subordinate employees and provide direction.
Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
Able to clean the parking lot and grounds surrounding the restaurant.
Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
This list of job duties and responsibilities is not all inclusive. Employees typically average 30 hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.

Requirements

Must be at least 16 years old or older
Legally authorized to work in the United States
Has a reliable form of transportation to get to work on time
Willing to submit to a background check and take a drug test
Has at least 6 months experience as an Assistant Manager or Shift Supervisor in the restaurant industry