Shift Manager

Dunkin'; Colchester (VT); On-site; USD 15,000 - 26,000; Full time

Job summary

Dunkin' Donuts Incorporated in Colchester, VT is seeking a Shift Leader to run daily operations and guide the team across all stations, ensuring fast, friendly service and brand standards. You will perform crew tasks while coaching teammates, supporting onboarding, and maintaining a clean, safe, and welcoming store environment during morning, weekend, and holiday shifts.

This hands-on leadership role requires balancing speed, accuracy, and hospitality as you oversee cash handling, inventory

Qualifications

• 6+ months of experience in food service, retail, or a similar fast-paced environment preferred.
• Prior leadership or shift-level responsibility is a plus.
• Strong communication, teamwork, and problem-solving skills.

Responsibilities

• Lead shift operations to ensure consistent adherence to brand standards.
• Work in all line positions to support the team and maintain speed of service.
• Ensure food safety, cleanliness, and sanitation procedures are followed at all times.
• Direct and support crew members with coaching, training, and motivation.
• Assist onboarding new team members and model proper procedures.
• Maintain a respectful, inclusive, and team-oriented work environment.
• Model hospitality and friendly service to guests at all times.
• Manage opening, mid-shift, or closing procedures and cash handling.
• Support inventory counts, waste tracking, and product rotation.
• Communicate shift updates and needs to management.

Skills

Communication

Teamwork

Problem-solving

Multitasking

Dependable

Job description

Position Overview:Continue to Add to Your Leadership Skills and Take What You've Learned to the Next Level to Manage the Restaurant Day to Day.Prepare and Lead Your Team to Run Successful Shifts.The Shift Leader supports the Restaurant Management Team by overseeing operations during assigned shifts, ensuring great guest experiences, and maintaining smooth, efficient store performance. This is a hands-on, working leadership role that requires performing crew-level tasks while guiding the team, upholding brand standards, and driving service excellence.Pay Rate: up to $19Key ResponsibilitiesOperational ExecutionLead shift operations to ensure consistent adherence to Dunkin’ brand standards.Work in all line positions (register, drive-thru, sandwich station, beverage station, prep, cleaning) to support the team and maintain speed of service.Ensure food safety, cleanliness, and sanitation procedures are followed at all times.Monitor product quality, equipment functionality, and overall store readiness.Team LeadershipDirect and support crew members throughout the shift to maintain productivity and service standards.Provide on-the-spot coaching, training reinforcement, and positive motivation.Assist with onboarding new team members by modeling proper procedures and behaviors.Help maintain a respectful, inclusive, and team-oriented work environment.Guest ExperienceModel hospitality and friendly service at all times.Resolve guest concerns promptly and professionally.Ensure the restaurant is clean, stocked, and welcoming.Shift AdministrationExecute opening, mid-shift, or closing procedures accurately and efficiently.Manage cash handling, drawer counts, and safe drops according to policy.Support inventory counts, waste tracking, and product rotation.Communicate shift updates, issues, and needs to the management team.Essential Job FunctionsAbility to perform all crew-level tasks, including food prep, beverage production, order taking, cleaning, and stocking.Ability to stand for extended periods and lift up to 40 lbs as needed.Ability to work early mornings, weekends, and holidays based on business needs.Ability to lead a team in a fast-paced environment while maintaining composure and accuracy.Qualifications6+ months of experience in food service, retail, or a similar fast-paced environment preferred.Prior leadership or shift-level responsibility is a plus.Strong communication, teamwork, and problem-solving skills.Ability to multitask and prioritize during busy periods.Dependable, punctual, and committed to delivering great guest service.