Dunkin Shift Leader

Dunkin'; Gates Center (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Dunkin is seeking a Shift Leader to guide Team Members during shifts, ensuring brand standards and excellent guest service. You will set goals, assign tasks, and motivate staff by providing timely feedback.

You will also support the Restaurant Manager, ensure food and beverage quality, manage shift plans, and handle cash and attendance with a focus on safety and profitability.

Qualifications

• Strong leadership experience in retail, restaurant or hospitality.
• Excellent guest service and problem-solving skills.
• Able to coach and motivate team members and provide timely feedback.

Responsibilities

• Coach restaurant team members to execute brand standards during shifts.
• Support the Restaurant Manager in meeting operational goals and shift execution.
• Communicate priorities, goals and results to the team; delegate tasks for smooth workflow.
• Handle customer complaints and emergencies and maintain a positive restaurant reputation.
• Oversee cash handling according to franchisee policies and manage attendance.

Skills

Leadership

Guest service

Team coaching

Communication

Job description

Position Title: Shift LeaderReports To: Restaurant ManagerOverview:Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback. Responsibilities Include:Perform all responsibilities of restaurant team membersSupport the Restaurant Manager in meeting operational goals and executionEnsure Brand standards are met throughout shift including preparation of food and beveragesCommunicate shift priorities, goals and results to restaurant team membersComplete shift deployment plans for shifts to ensure positions are adequately supportedCoach restaurant team members as needed throughout a shift providing timely, constructive and clear feedbackDelegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.Support the training of restaurant team members as neededPerform oversight of franchisee safety, security and profitability policies/processes throughout a shiftCommunicate clearly with the next Shift Leader to help prepare him/her for shiftEnsure Food Safety standards are metManage Inventory throughout the shiftProvide great guest service and coach restaurant team members to do the sameHandle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policiesMonitor employee attendance, punctuality, and adherence to company policies.Education/Experience:Basic computer skillsFluent in spoken and written English or the local language in which you serve.Previous leadership experience in retail, restaurant or hospitality preferred.Key Competencies:Works well with others in a fast-paced team environmentOn time, demonstrates honesty and a positive attitudeWillingness to learn and adapt to changeGuest focusedAbility to assist with trainingProblem solvingMotivating othersPhysical Demands/Working Conditions:Standing on feetRepetitive motion including bending, stooping and reachingLifting objects, ice, products, boxes up to 20lbs (if applicable)Wearing a headsetWorking in a small spaceEach franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions. Specific employment-related questions should be directed to your franchise organization’s legal counsel or other professional advisor.