Shift Manager

Bojangles'; Cartersville (GA); In loco; USD 17.000 - 22.000; Tempo pieno

Descrizione del lavoro

Bojangles' is seeking a Shift Manager in Cartersville, GA to lead the team during opening or closing shifts. You will deliver outstanding guest service, manage orders, and ensure recipes and safety standards are followed. This role combines people leadership with operational duties in a fast-paced restaurant environment.

The Shift Manager ensures a clean, safe, and efficient dining room, supporting cash handling and inventory tasks while coaching crew members and maintaining brand quality.

Competenze

• At least 18 years of age and able to manage opening/closing shifts.
• Availability for one or more shifts weekly.
• Ability to work in a fast-paced environment with strong customer focus.

Mansioni

• Greet guests with a warm, genuine smile and provide excellent service.
• Take orders, relay directions, and upsell menu items using knowledge.
• Prepare and serve food following brand recipes and safety standards.
• Maintain safety, sanitation, and cleanliness; operate all equipment safely.
• Manage cash, sales, and inventory records; assist with banking tasks.
• Train new team members and address guest concerns as needed.

Conoscenze

Customer service

Team leadership

Time management

Food safety

Descrizione del lavoro

SHIFT MANAGER JOB SUMMARY:Our Shift Managers lead our teams to provide our guests with exceptional service. They are responsible for fulfilling the same duties as a Team Member, and in addition, they are responsible for managing the restaurant during an opening or closing shift. Part-time and full-time opportunities exist for the Shift Manager position.The position includes, but is not limited to, the following essential job responsibilities:SHIFT MANAGER JOB RESPONSIBILITIES:The Shift Manager ensures that they and the team members on their shift:· Greet guests with a genuine smile and warm, inviting spirit.· Provide excellent guest service and meet customer needs in a timely and effective manner.· Use a headset (if applicable) to take customer orders, receive directions, and/or give directions.· Accurately capture orders and suggest great additions using menu knowledge.· Prepare and serve food according to brand recipes and quality standards.· Follow food safety, general safety, and sanitation protocols.· Maintain a safe, clean, and well-organized restaurant to create a pleasant environment for guests and teammates.· Clean and operate all equipment in a safe and proper manner.· Adhere to safe work practices.· Follow and comply with all applicable health department regulations as well as company policies and procedures.· Keep accurate cash, sales, and inventory control records.Additional responsibilities of a Shift Manager include:· Production management· Completion of temperature logs· Waste tracking and management· Key inventory item counts· Sales and cash reconciliation· Station training of new team members· Addresses escalated guest concerns· Driving responsibilities including banking, product transfers, and other related duties· Any other duties assigned by their Assistant Manager, General Manager, or senior leadership teamSHIFT MANAGER CORE COMPETENCIES:· Friendly, smiling, cheerful with a positive attitude· Loves serving and helping others· Passionate about guest service· Team player· Acts with integrity· Works efficiently and with a sense of urgency· Excellent listening and communication skills· Ability to give direction and yield the respect of teammates· Desires to learn and take on additional responsibilitiesSHIFT MANAGER BENEFITS:Career Development OpportunitiesCompetitive PayHealth, Dental, and Vision InsuranceLife InsuranceShort/Long Term DisabilityCritical Illness InsuranceAccident InsuranceHospital Indemnity InsuranceMatching 401k PlanDiscount Meal BenefitWait periods may applySHIFT MANAGER JOB REQUIREMENTS:· At least 18 years of age· Availability to manage one or more opening and/or closing shift(s) on a weekly basis· Dependable· CoachablePhysical/Mental ability to:· Tolerate exposure to noise, extreme hot and cold temperatures, and other elements.· Frequently bend, kneel, squat, stand, walk, and twist at waist.· Push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lb. occasionally, including lifting from ground to overhead.· Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead.· Occasionally climb and descend ladders.· Remain active, standing for long periods without a break.· Work under pressure, such as high-volume peak periods, and remain calm with teammates and guests.Cedartown will make reasonable accommodations to known physical/mental limitations of an employee with a disability unless the accommodation is unreasonable or would pose an undue hardship.