Shift Manager

Wegmans Food Markets; Burlington (MA); Ibrido; USD 38.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO

Health care benefits

401(k) match

Scholarship program

Overtime premium

Descrizione del lavoro

Wegmans Food Markets in Burlington, MA is seeking entry-level leaders to coordinate and troubleshoot daily activities of customer service teams while participating in store management duties. You will lead a team, ensure tools and resources for success, and collaborate across departments in a fast-paced store environment.

The role emphasizes developing teams, maintaining high service standards, and adapting to day and night shifts as part of a dynamic schedule.

Competenze

• Customer service experience in food service, grocery or retail.
• Proven ability to multi-task in a fast-paced environment.
• Computer skills and basic tech fluency.

Mansioni

• Independently manage store operations between daytime and nighttime hours, serving as key leader among teams and departments.
• Partner with department management to delegate tasks and ensure checkout operations run efficiently.
• Manage performance of a team of Customer Service employees with training and feedback.
• Provide exceptional customer service and champion Wegmans values and standards across the store.
• React quickly to operational challenges with store leadership to problem solve.
• Lead or participate in store-wide projects to strengthen company culture.

Conoscenze

Customer service

Multi-tasking

Computer skills

Team leadership

Descrizione del lavoro

EARN A BONUS UP TO 2.5k!

We’re looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!

What will I do?

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
• Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
• Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
• Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
• Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
• Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture

Required Qualifications

• Customer service experience, preferably in a food service, grocery or retail setting
• Proven ability to multi-task and handle interruptions in a fast-paced environment
• Computer skills

Preferred Qualifications

• Experience leading a team
• Ability to quickly learn and adapt to new situations and subject matters

At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.

Comprehensive benefits

• Paid time off (PTO) to help you balance your personal and work life
• Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
• Health care benefits that provide a high level of coverage at a low cost to you
• Retirement plan with a 401(k) match
• A generous scholarship program to help employees meet their educational goals
• LiveWell Employee & Fam... (truncated for brevity)

Our employees have put us high on Fortune 100 Best Companies to Work For list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.

• Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.