Shift Manager

Andy's Frozen Custard Corporate LLC; Bartonville (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, Vision, Dental Insurance

Pet Insurance

401K with 4% Matching

Dependent Care FSA

Paid Time Off

Job summary

Andy’s is hiring a Shift Manager to support daily store operations, mentor crew, and ensure adherence to standards of quality and service. You will manage shift crews, handle custard production, and drive KPIs while maintaining a positive work environment.

The role requires 6+ months of management experience in a quick-service setting or with Andy’s, and you must be at least 18 years old. Full-time position with benefits and a requirement to work late nights, weekends, and holidays.

Qualifications

• 6+ months of management experience or Andy’s experience
• Must be 18+ years of age
• Experience in quick service is preferred
• Ability to manage, train, and coach team members
• Strong customer service and cash handling skills

Responsibilities

• Direct daily operations on shift and ensure procedures are followed
• Train and coach Crew, Custard, and Customer teams
• Open/close store and manage shift duties as key holder
• Lead store during GM or AGM absence and drive KPIs
• Maintain health, safety and quality standards in all tasks

Skills

Leadership

Training

Coaching

Customer service

Cash handling

Shift management

Communication

Team motivation

Problem solving

Adaptability

Tools

POS System

Job description

• Base Pay $16.00 - $18.00 / Hour
• Job Category Supervisor, Shift Manager, Shift Lead
• Manage Others Yes

Job Summary:

The Shift Manager supports the crew in directing the daily operations of their Andy’s store in support of the Mission, Values and Culture while role modeling Andy’s Standard of Excellence. The Shift Manager assists in ensuring compliance with company standards in all areas of operations to include but not limited to: product preparation and delivery, customer service, facilities maintenance and financial accountability. This role accomplishes these objectives by actively training and coaching talent and running shifts to achieve key results in Custard, Crew, and Customers.

To be considered for this position you must be at least 18 years of age and have at least 6 months of management experience, quick service preferred

Benefits for Full Time Employees (30+ hours/week):

• Health, Vision, and Dental Insurance
• Pet Insurance
• 401K with 4% Matching
• Dependent Care FSA
• Paid Time Off

Essential Duties and Responsibilities:

Custard:

• Ensures the correct inventory levels are met per shift
• Operates custard machines and ensures high quality product is produced
• Ensures all custard/food items are prepared according to Andy’s standards of quality, consistency, and timeliness
• Completes designated Food Safety and Training programs as prescribed

Crew:

• Responsible for driving key performance indicators to drive sales and transaction growth
• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard
• Assist with new employee training through positive reinforcement (Responsible for monitoring training and development of new employees on shift)
• Create a positive and professional work environment by providing clear, specific, timely and respectful feedback to all crew and managers
• As a key holder, execute store operations during scheduled shifts, including opening and closing duties
• Effectively lead the store and provide direction to crew when the GM and AGM are not present
• Follow and reinforce Andy’s operational policies and procedures
• Follow and reinforce Andy’s Dress Code and Personal Appearance Policy

Customer:

• Deliver legendary customer service to all customers by using a “customer comes first” attitude
• Utilize operational tools to achieve maximum operational efficiency, i.e., Drive times, food costs, labor costs, etc.
• Always maintain all health and safety regulations

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education and Experience Requirements:

• Previous Experience: 6+ Months Management and/or Andy’s experience
• Must be 18+ years of age

Knowledge/Skills/Abilities:

• Must have reliable transportation to and from work
• Can manage cash according to cash handling and banking policies
• Must be able to work late nights (as late as 1am), weekends, as well as some holidays
• Must be able to manage, effectively, in a fast-paced environment
• Must be able to take direction and delegate responsibilities
• Must be able to use touch sensitive POS System
• Strong Interpersonal skills
• Ability to maintain the Andy’s culture/values at all times, even during moments of high stress