Shift Leader | Woodbury Woodbury, New York

Blank Street, Inc.; Woodbury (NY); On-site; Full time

Job summary

An established industry player in the coffee sector is looking for a passionate Shift Leader to join their team. This role involves leading a dedicated team to provide exceptional customer service while ensuring product quality and operational excellence. You will play a crucial part in driving sales and fostering a collaborative work environment, where your contributions can make a significant impact. If you have a love for coffee and a knack for leadership, this opportunity offers a chance to grow within a vibrant community-focused company. Join us in transforming the coffee experience and making a difference in your local area!

Benefits

Healthcare after 90 days

Paid vacation time

Paid training time

Tips included

Qualifications

• 2+ years in customer service leadership, strong coffee knowledge required.
• Must be authorized to work in the U.S. and have strong decision-making skills.

Responsibilities

• Lead and mentor team members to deliver exceptional service.
• Ensure product quality and operational excellence in the store.

Skills

Customer Service Leadership

Interpersonal Communication

Decision Making

Multi-tasking

Knowledge of Specialty Coffee

Latte Art

Job description

At Blank Street, we believe that rituals matter, and that great rituals make your life better. With coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.

What's Brewing…

As a Shift Leader at Blank Street you are a born player-coach who thrives when working alongside a team to deliver a quality cup of coffee. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality product through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.

You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. This role is based out of the new store located at the Woodbury Common Premium Outlets in Woodbury, New York (Orange County).

Our Values

• Magic is in the Details: We value attention to detail in everything we do. We're always thinking about the small things that make a moment meaningful.
• Move as One: We value people who strive to be the best team player, not individual stars.
• “My Home is your Home” Hospitality: We look for individuals who treat others the same way they'd treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.

What you will own:

People - Deeply care for and coach your teammates

• Support your GM and Training Team to help coach and mentor new employees to succeed at Blank Street using our world-class LMS and progression pathways, developing the talent of the future.
• Our Shift Leaders are influential team leaders but do not manage other employees.

Product - Execute our products flawlessly

• Craft beautiful, well executed coffee products according to company standards and serve all Blank Street customers with energy, warmth, and empathy.
• Have a thorough understanding of what makes Blank Street’s products unique and differentiated with the ability to communicate it to customers and teammates.
• Maintain coffee quality standards across your store and assist coffee trainers in ensuring recipes are up to date.

Physical Space - Ensure true operational and brand excellence

• Ensure that your store maintains DOH standards at all times and is responsible for all duties to ensure an A Grade level inspection on every shift.
• Maintain operational excellence in the way of store environment, cleanliness and brand expectations, using the companies audit platform as the main source of truth and ensuring 100% compliance.
• Open and close the location safely and responsibly and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift.
• Positive and solution focused handling of any minor customer issue.
• Provide timely and consistent coaching to your team to inspire improvement in workflow.
• Ensure your back of house and all areas of your store is well organized and a safe environment.

Performance - Be the best at what you do

• Uphold the company standard NPS scores, celebrating the positives with your teams and immediately actioning any feedback in a timely manner.
• Be a champion of your stores financial performance, finding ways to grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision.

What you'll bring

• 2+ years’ experience in a customer service leadership position.
• Love for coffee and customer service.
• Strong knowledge of specialty coffee, latte art and equipment is a must.
• Strong decision making and multi-taking skills.
• Strong interpersonal communication skills.
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”).

Availability Requirements:

Full Time: 30-40 hours per week, 4-5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday).

• $19.50/ hour + tips.
• Full time hours.
• Healthcare offered after 90 days of employment.
• Paid vacation time.
• Paid training time.

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