Shift Leader - Stevensville

Big Boy Restaurants; Stevensville (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading restaurant chain is seeking a Shift Leader to support the management team in ensuring total guest satisfaction and operational excellence. The ideal candidate must possess strong leadership, communication skills, and a commitment to maintaining high cleanliness and service standards. This full-time entry-level role involves managing staff, handling cash, and implementing company policies to enhance customer experience.

Qualifications

• Ability to work under pressure and long hours.
• Must lift and carry up to 50 lbs.
• Strong communication and leadership skills.

Responsibilities

• Ensure total guest dining satisfaction.
• Manage cash assets during shifts.
• Enforce company policies and safety standards.

Skills

Communication

Leadership

Organizational Skills

Customer Service

Education

High School Diploma or GED

Job description

1 month ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This entry level management position assists the management team by ensuring total guest dining satisfaction. The primary role of the Shift Leader is to ensure hospitality excellence by managing, coaching and delegating to employees to ensure the timely delivery of top quality food, friendly and welcoming behaviors and that our high cleanliness and sanitation standards are maintained.

Shift Leader Responsibilities

• Protects the cash assets of the restaurant during each shift. This includes counting and verifying the contents of the safe and cash drawers at the beginning and end of each shift, completing the bank deposit slip for the shift and entering the information in the safe log.
• Works with the Executive General Manager and the Assistant Manager(s), as a team, to achieve maximum sales and profits while maintaining excellence in operational standards and procedures.
• Consistently enforces all Company policies, procedures and standards. Ensures all government laws, rules and regulations are followed to the letter of the law regarding wages, hours and sanitation. Completes all required documentation on the proper forms.
• Works with the management team to implement all advertising and promotions coordinated by the Marketing Department, ensuring that all food is prepared and presented properly 100% of the time.
• Maintains strict safety and sanitation standards in the restaurant.
• Assists the management team to ensure all employees receive proper training.
• Supports the management team at all times with the primary focus being complete guest satisfaction.
• Maintains a professional appearance, adhering to uniform standards at all times.
  
  

Shift Leader Job Skills

• High School Diploma or GED;
• Sufficient strength and agility to lift and carry up to 50 lbs.;
• Bending, reaching, and climbing stairs;
• Ability to work long hours and be on your feet long periods of time;
• Ability to read, count, write and follow recipes accurately;
• Able to stand/sit and drive a vehicle for long periods of time; and
• Good hearing, visual, English speaking, memory, writing, reading, math and organizational skills
  
  

Desired Traits/Hospitality Skills

• A helpful personality;
• The ability to work well with others and maintain professionalism at all times;
• The ability to develop and build professional relationships with staff and guests; and
• Great communication and leadership skills

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Restaurants

Referrals increase your chances of interviewing at Big Boy Restaurants by 2x

Sign in to set job alerts for “Shift Lead” roles.

Assistant Manager, Store/Kiosk - NILES, MI (NILES MICHIGAN)

Niles, MI $18,000.00-$71,300.00 2 weeks ago

Saint Joseph Charter Township, MI 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.