Shift Leader Simi Arbys

Ambrosia QSR; Simi Valley (CA); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a leading QSR as a Shift Leader in Simi Valley, where you'll enhance guest satisfaction and support operations during peak hours. This part-time role requires effective communication and leadership skills, along with a high school diploma or equivalent. Experience in food or retail leadership is essential to thrive in this fast-paced environment.

Benefits

Medical insurance options

Sick time accrual

Direct deposit

Flexible scheduling

Qualifications

• Must be 18+ years old.
• Authorized to work in the U.S.
• 6+ months of food/retail leadership experience required.

Responsibilities

• Ensure guest satisfaction and handle complaints.
• Train and develop staff according to plans.
• Manage food safety protocols.

Skills

Effective communication

Leadership qualities

Problem-solving

Education

High School Diploma or equivalent

Serv Safe Certification

Sexual Harassment Certificate

Tools

POS system

Job description

Join to apply for the Shift Leader Simi Arbys role at Ambrosia QSR

Reports to: Restaurant General Manager

FLSA status type: Non-Exempt - Hourly

Direct Reports: None

Position Overview

A Shift Leader is a variable hour Ambrosia QSR employee who, after proper certification, is in charge of specific shifts to ensure smooth daily operations. Responsibilities include enhancing guest and team satisfaction, supporting restaurant initiatives, and working during peak hours to ensure a quality experience for guests. Shift Leaders are proficient in all team member roles and can operate safely in the absence of a manager. Responsibilities may vary based on restaurant needs.

Job Responsibilities

Profitability

• Ensure food orders, specialty drinks, and desserts follow recipes and are accurately entered in the POS system.
• Prepare for shifts and assign team members to meet sales demands. Manage waste and prep systems to control expenses.
• Use equipment and products properly; troubleshoot minor issues and report unsafe or non-working equipment. Ensure safety equipment is used.
• Follow cash handling policies.

Guests

• Greet guests with friendliness and urgency.
• Ensure every guest has an excellent experience; resolve issues positively.
• Inspect the restaurant and interact with guests to ensure satisfaction.
• Demonstrate guest-first behavior and promote excellent customer service.
• Handle guest complaints in the absence of management.

Team

• Train and develop staff according to training plans.
• Ensure staff take breaks and adhere to work limitations.
• Prevent sick or unfit employees from working.
• Report complaints promptly.
• Promote a safe, inclusive, and harassment-free work environment.

Operations

• Manage food safety and restaurant safety procedures.
• Implement marketing and promotional plans.
• Use headsets to monitor team interactions and provide coaching.
• Troubleshoot basic equipment issues.
• Ensure compliance with food safety and operational standards.
• Communicate with management as needed.
• Supervise on-shift staff and work front-of-house to support guest service.

Qualifications And Skills

• Must be 18+ years old.
• Authorized to work in the U.S.
• Pass a criminal background check.
• Basic computer skills.
• Effective communication skills.
• Personal responsibility, punctuality, professionalism.
• Leadership qualities with energy, engagement, and empathy.
• Problem-solving skills in collaboration with restaurant leaders.

Education and Work Experience

• High School Diploma or equivalent preferred.
• Serv Safe and Sexual Harassment Certificates required.
• Shift control training completed and validated.
• External hires need 6+ months of food/retail leadership experience.
• Experience with POS systems preferred.

Necessary Tools and Equipment

• Kitchen equipment: toasters, fryers, ovens, microwaves, etc.
• Food prep tools: slicers, choppers, gloves.
• Beverage equipment: soda, shake machines, coffee makers.
• POS and timekeeping systems.
• Janitorial supplies.

Summary Of Benefits

• Medical insurance options.
• Sick time accrual.
• Direct deposit.
• Flexible scheduling.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Purchasing
• Industry: Retail

Note: This job posting is active; no indication of expiration.