Shift Leader - Shake Shack (Atlanta Airport)

Concessions International; Atlanta (GA); On-site; USD 35,000 - 65,000; Full time

Job summary

A leading company in food and beverage services is looking for a Shift Leader at Shake Shack in Atlanta Airport. This role is essential for delivering superior guest service and managing daily operations in a fast-paced environment. Candidates should have customer service experience, a high school diploma, and relevant certifications. Join a dynamic team and help guide operations while ensuring guest satisfaction!

Qualifications

• 1-2 years previous customer service and supervisory experience.
• Certifications in alcohol awareness and/or ServSafe Food Safety required.
• Ability to read and comprehend instructions and effectively communicate with customers.

Responsibilities

• Support daily operations ensuring superior service and team management.
• Handle cash management, inventory, and unit appearance tasks.
• Train associates to uphold service and operational standards.

Skills

Customer Service

Team Leadership

Cash Management

Communication

Education

High school diploma or GED

Job description

Shift Leader - Shake Shack (Atlanta Airport)

Join to apply for the Shift Leader - Shake Shack (Atlanta Airport) role at Concessions International

Shift Leader - Shake Shack (Atlanta Airport)

2 days ago Be among the first 25 applicants

Join to apply for the Shift Leader - Shake Shack (Atlanta Airport) role at Concessions International

Purpose of Position:

Support the operation to deliver Superior Guest Service by performing duties which includes: completing guest transactions, assisting with food preparation and cooking, and cleaning. Assist unit management with monitoring daily operations and lead employees in the performance of their duties in the absence of a unit or assistant manager. Perform unit opening and closing duties which includes cash management, inventory management, stocking, and unit appearance.

• Ensures each guest receives superior service by providing a friendly environment, which includes prompt recognition and greeting of guests with a smile using established service standards.
• Communicates, explains and suggestively sell menu offerings, products, and promotions to guests.
• Completes cash handling duties with appropriate paperwork; processes and presents checks to guests and completes payment transactions.
• Cooks and stores food at required temperatures; labels, dates, and rotates all products in accordance with company standards.
• Assist unit management with monitoring daily operations and lead employees in the performance of their duties in the absence of a unit or assistant manager.
• Perform unit opening and closing duties which includes cash management, inventory, stocking, and unit appearance.
• Adheres to and ensures all company policies, procedures and safety guidelines are followed.
• Support the training of associates to ensure that unit standards, sales and customer service are maintained.
• Ensure that all areas of the unit are properly cleaned and maintained and opening and/or closing side works are completed according to established checklists
• Follows safe food handling and proper hygiene practices.
• Adheres to workplace safety standards for operating and maintaining equipment and reports any equipment malfunction to management immediately.
• Performs other duties as assigned.
  
  

Job Details

Description

Purpose of Position:

Support the operation to deliver Superior Guest Service by performing duties which includes: completing guest transactions, assisting with food preparation and cooking, and cleaning. Assist unit management with monitoring daily operations and lead employees in the performance of their duties in the absence of a unit or assistant manager. Perform unit opening and closing duties which includes cash management, inventory management, stocking, and unit appearance.

Essential Duties/Responsibilities

• Ensures each guest receives superior service by providing a friendly environment, which includes prompt recognition and greeting of guests with a smile using established service standards.
• Communicates, explains and suggestively sell menu offerings, products, and promotions to guests.
• Completes cash handling duties with appropriate paperwork; processes and presents checks to guests and completes payment transactions.
• Cooks and stores food at required temperatures; labels, dates, and rotates all products in accordance with company standards.
• Assist unit management with monitoring daily operations and lead employees in the performance of their duties in the absence of a unit or assistant manager.
• Perform unit opening and closing duties which includes cash management, inventory, stocking, and unit appearance.
• Adheres to and ensures all company policies, procedures and safety guidelines are followed.
• Support the training of associates to ensure that unit standards, sales and customer service are maintained.
• Ensure that all areas of the unit are properly cleaned and maintained and opening and/or closing side works are completed according to established checklists
• Follows safe food handling and proper hygiene practices.
• Adheres to workplace safety standards for operating and maintaining equipment and reports any equipment malfunction to management immediately.
• Performs other duties as assigned.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to obtain alcohol awareness and/or ServSafe Food Safety certification.

Education/Previous Experience

High school diploma or general education degree (GED); 1-2 years previous customer service and supervisory experience or an equivalent combination of education, training, and experience

Language Skills

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to effectively communicate information individually and in small group situations to customers and co workers.

Mathematical Skills

Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability

Ability to apply reasonable understanding in carrying out instructions in written, oral or diagram form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to continuously stand and walk; use hands to lift and carry (0-50 lb.), frequent reaching/grasping/handling, frequent pushing and pulling (0-50 lb.), handle or feel objects, tools or controls; and talks or hears. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks do not expose employee to hazardous conditions.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Food and Beverage Services

Referrals increase your chances of interviewing at Concessions International by 2x

Get notified about new Shift Lead jobs in Atlanta, GA.

Floor Staff - $13.25 per hr Days, Evenings, Weekends, available during the Holidays. Free Movies, flexible schedule.

$16.00 Hourly Starting Pay for Floor Staff!!!

$16.00 Hourly Starting Pay for Floor Staff!!! Nights and Weekends!

Atlanta, GA $35,000.00-$65,000.00 1 week ago

Airline Customer Service Representative in ATL Airport - $18.50/hr

Floor Staff - Starting Pay $13.50 Per Hour - Holiday and Weekends Required! Must Be 16 or Older!

Atlanta, GA $45,000.00-$50,000.00 5 days ago

Customer Service Representative - State Farm Agent Team Member

Morrow, GA $35,000.00-$55,000.00 5 months ago

Atlanta, GA $20,000.00-$70,000.00 1 week ago

Customer Relations Representative - State Farm Agent Team Member

Atlanta, GA $65,000.00-$95,000.00 3 months ago

Shift Lead - Atlanta, GA (Memorial Dr.) (Eligible for $3/Hour Premium for Qualifying Shifts)

Atlanta, GA $46,000.00-$60,000.00 3 days ago

Atlanta, GA $24,752.00-$31,824.00 1 month ago

Sr Manager, Talent Acquisition Field Operations

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.