Shift Leader - Restaurant 207185 - 1610 South West Railroad Ave., Hammond, LA 70403

Church's Chicken; Hammond (LA); On-site; USD 25,000 - 45,000; Full time

Job summary

Join a dynamic team at a well-known fast-food chain as a restaurant leader! In this role, you'll ensure that Team Members receive the coaching and development they need to deliver exceptional customer experiences. You'll oversee daily operations, ensuring compliance with company policies while fostering a friendly and efficient service environment. This position offers an opportunity to showcase your leadership skills and make a significant impact on customer satisfaction. If you're passionate about food service and leading a team to success, this is the perfect opportunity for you!

Qualifications

• Must be at least 18 years old with a high school diploma or G.E.D.
• ServSafe food safety training is highly recommended.

Responsibilities

• Ensure prompt, friendly customer service and adherence to food safety.
• Assist Team Members in preparing quality products and maintaining cleanliness.
• Monitor and perform opening and closing duties as required.

Skills

Customer Service

Food Safety Procedures

Leadership

Cash Handling

Inventory Management

Education

High School Diploma or G.E.D.

ServSafe Food Safety Training

Tools

POS System

Sales Report Forms

Job description

Reports To (Title): Restaurant General Manager

Department: Field Operations

Job Summary: To serve as a restaurant leader and ensure that Team Members on shift are provided with the proper coaching, training, and development necessary to provide an outstanding customer experience at Church’s. Ensure compliance with all Cajun Operating Company policies and procedures as set forth by the company.

Key Duties/Responsibilities:

• Monitors and ensures prompt, friendly, and courteous customer service.
• Monitors and ensures all Church’s menu products are prepared and served according to standard procedures.
• Ensures that prepared job assignments and activities are carried out by Team Members.
• Assists Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
• Demonstrates proper procedures for Team Members to follow.
• Ensures that safety and security policies and procedures are enforced.
• Monitors and performs opening and closing duties as required on the Shift Awareness Checklists.
• Follows and ensures the use of proper product procedures for preparation of all menu items.
• Follows procedures for receiving, handling, and storage of food products. Follows proper rotation and icing procedures.
• Maintains professional and ethical leadership behaviors at all times.
• Ensures on-time attendance by each employee for shift.
• Performs other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• Must be at least 18 years of age.
• A high school diploma or G.E.D. is highly recommended.
• ServSafe food safety training is highly recommended.

Position Qualifications/Functional Skills:

• Completes Weekly Sales Report, Bank deposit slips, the Cash and Inventory worksheet, and other forms as required for the shift. Ensures accuracy of paperwork.
• Enters inventory and payroll, as required, into the POS system.
• Ensures the restaurant polls nightly by the correct closedown of the POS system.
• Ensures adherence to established cash handling and security procedures, including but not limited to, cash sales counts, drawer bank counts, drawer assignments, POS deletions, over-rings, and voids, large bill drops, and cash levels in the drawer.
• Must possess a valid Driver’s License, have access to an automotive vehicle during shifts, and possess proof of insurance on the vehicle.
• Must successfully complete the Shift Leader certification program.