Shift Leader - Restaurant 205403 - 824 3rd Ave North, Birmingham, AL 35203

Church's Chicken; Birmingham (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading restaurant chain is seeking a Shift Leader to manage team operations and ensure exceptional customer service. The role involves training staff, overseeing food preparation, and maintaining safety standards. Ideal candidates will have strong leadership skills and a commitment to quality service.

Qualifications

• Must be at least 18 years of age.
• ServSafe food safety training is highly recommended.
• Must possess a valid Driver’s License and proof of insurance.

Responsibilities

• Monitors customer service and ensures compliance with menu preparation standards.
• Assists Team Members in preparing quality products and maintaining cleanliness.
• Completes necessary paperwork for sales and inventory.

Skills

Customer Service

Leadership

Food Safety

Education

High school diploma or G.E.D.

Job description

Reports To (Title): Restaurant General Manager

Department: Field Operations

Job Summary: To serve as a restaurant leader and ensure that Team Members on shift are provided with the proper coaching, training, and development necessary to provide an outstanding customer experience at Church’s. Ensure compliance with all Cajun Operating Company policies and procedures as set forth by the company.

Key Duties/Responsibilities:

1. Monitors and ensures prompt, friendly, and courteous customer service.
2. Monitors and ensures all Church’s menu products are prepared and served according to standard procedures.
3. Ensures that prepared job assignments and activities are carried out by Team Members.
4. Assists Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
5. Demonstrates proper procedures for Team Members to follow.
6. Ensures that safety and security policies and procedures are enforced.
7. Monitors and performs opening and closing duties as required on the Shift Awareness Checklists.
8. Follows and ensures the use of proper product procedures for preparation of all menu items.
9. Follows procedures for receiving, handling, and storage of food products, including proper rotation and icing procedures.
10. Maintains professional and ethical leadership behaviors at all times.
11. Ensures on-time attendance by each employee for shift.
12. Performs other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• Must be at least 18 years of age.
• A high school diploma or G.E.D. is highly recommended.
• ServSafe food safety training is highly recommended.

Position Qualifications/Functional Skills:

• Completes Weekly Sales Report, Bank deposit slips, the Cash and Inventory worksheet, and other forms as required for the shift. Ensures accuracy of paperwork.
• Enters inventory and payroll, as required, into the POS system.
• Ensures the restaurant polls nightly by the correct closedown of the POS system.
• Ensures adherence to established cash handling and security procedures, including cash sales counts, drawer bank counts, drawer assignments, POS deletions, over-rings, and voids, large bill drops, and cash levels in the drawer.
• Must possess a valid Driver’s License, have access to an automotive vehicle during shifts, and possess proof of insurance on the vehicle.
• Must successfully complete the Shift Leader certification program.

Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other factor prohibited by law.