Shift Leader - Restaurant 202069 - 515 Bell Road, Antioch, TN 37013

Church's Chicken; Nashville-Davidson (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at a leading fast-food restaurant as a Shift Leader. In this pivotal role, you will guide and inspire Team Members to deliver exceptional customer service while ensuring compliance with company policies. Your leadership will foster a positive work environment, and your attention to detail will ensure that all operations run smoothly. This is a fantastic opportunity for someone who is passionate about food safety and customer satisfaction. If you thrive in a fast-paced environment and are ready to take on a leadership position, this role is perfect for you!

Qualifications

• Must be at least 18 years of age and possess a valid Driver’s License.
• High school diploma or G.E.D. is highly recommended.

Responsibilities

• Ensure prompt, friendly customer service and adherence to safety policies.
• Assist Team Members and maintain a clean restaurant environment.

Skills

Customer Service

Food Safety

Leadership

Cash Handling

Inventory Management

Education

High School Diploma or G.E.D.

ServSafe Certification

Tools

POS System

Sales Report Forms

Job description

Reports To (Title): Restaurant General Manager

Department: Field Operations

Job Summary: To serve as a restaurant leader and ensure that Team Members on shift are provided with the proper coaching, training, and development necessary to provide an outstanding customer experience at Church’s. Ensure compliance with all Cajun Operating Company policies and procedures as set forth by the company.

Key Duties/Responsibilities:

• Monitors and ensures prompt, friendly, and courteous customer service.
• Monitors and ensures all Church’s menu products are prepared and served according to standard procedures.
• Ensures that prepared job assignments and activities are carried out by Team Members.
• Assists Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
• Demonstrates proper procedures for Team Members to follow.
• Ensures that safety and security policies and procedures are enforced.
• Monitors and performs opening and closing duties as required on the Shift Awareness Checklists.
• Follows and ensures the use of proper product procedures for preparation of all menu items.
• Follows procedures for receiving, handling, and storage of food products. Follows proper rotation and icing procedures.
• Maintains professional and ethical leadership behaviors at all times.
• Ensures on-time attendance by each employee for shift.
• Performs other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• Must be at least 18 years of age.
• A high school diploma or G.E.D. is highly recommended.
• ServSafe food safety training is highly recommended.

Position Qualifications/Functional Skills:

• Completes Weekly Sales Report, Bank deposit slips, the Cash and Inventory worksheet, and other forms as required for the shift. Ensures accuracy of paperwork.
• Enters inventory and payroll, as required, into the POS system.
• Ensures the restaurant polls nightly by the correct closedown of the POS system.
• Ensures adherence to established cash handling and security procedures, including but not limited to cash sales counts, drawer bank counts, drawer assignments, POS deletions, over-rings, and voids, large bill drops, and cash levels in the drawer.
• Must possess a valid Driver’s License, have access to an automotive vehicle during shifts, and possess proof of insurance on the vehicle.
• Must successfully complete the Shift Leader certification program.