Shift Leader - Restaurant 201153 - 1600 S. Claiborne Avenue, New Orleans, LA 70125

Church's Chicken in; New Orleans (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading restaurant chain is seeking a Shift Leader to oversee operations and ensure excellent customer service at their New Orleans location. The ideal candidate will provide coaching and training to Team Members, enforce company policies, and maintain a clean and safe environment. This role requires strong leadership skills, a commitment to food safety, and the ability to manage shift operations effectively.

Qualifications

• Must be at least 18 years of age.
• ServSafe food safety training is highly recommended.
• Successfully complete the Shift Leader certification program.

Responsibilities

• Monitor and ensure prompt, friendly, and courteous customer service.
• Assist Team Members as necessary to prepare quality products.
• Enforce safety and security policies and procedures.

Skills

Customer Service

Leadership

Food Safety

Education

High School Diploma or G.E.D.

Job description

Shift Leader - Restaurant 201153 - 1600 S. Claiborne Avenue, New Orleans, LA 70125 (Finance)

Reports To (Title): Restaurant General Manager

Department: Field Operations

Job Summary: To serve as a restaurant leader and ensure that Team Members on shift are provided with the proper coaching, training, and development necessary to provide an outstanding customer experience at Church's. Ensure compliance with all Cajun Operating Company policies and procedures as set forth by the company.

Key Duties/Responsibilities:

• Monitor and ensure prompt, friendly, and courteous customer service.
• Ensure all Church's menu products are prepared and served according to standard procedures.
• Ensure that job assignments and activities are carried out by Team Members.
• Assist Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
• Demonstrate proper procedures for Team Members to follow.
• Enforce safety and security policies and procedures.
• Perform opening and closing duties as required on the Shift Awareness Checklists.
• Follow proper procedures for the preparation of all menu items.
• Follow procedures for receiving, handling, and storing food products, including proper rotation and icing procedures.
• Maintain professional and ethical leadership behaviors at all times.
• Ensure on-time attendance by each employee for the shift.
• Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• Must be at least 18 years of age.
• A high school diploma or G.E.D. is highly recommended.
• ServSafe food safety training is highly recommended.

Position Qualifications/Functional Skills:

• Complete Weekly Sales Report, Bank deposit slips, Cash and Inventory worksheet, and other forms as required for the shift. Ensure accuracy of paperwork.
• Enter inventory and payroll data into the POS system as required.
• Ensure the restaurant polls nightly by correctly closing down the POS system.
• Adhere to established cash handling and security procedures, including cash sales counts, drawer bank counts, drawer assignments, POS deletions, over-rings, and voids, large bill drops, and maintaining appropriate cash levels.
• Must possess a valid Driver's License, have access to an automobile during shifts, and provide proof of insurance.
• Successfully complete the Shift Leader certification program.