Shift Leader - Restaurant 201139 - 4301 St. Claude Avenue, New Orleans, LA 70117

Church's Chicken; New Orleans (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Restaurant Leader to guide a team in delivering exceptional customer experiences. This role involves coaching and training team members, ensuring compliance with operational policies, and maintaining high standards of service and food safety. With a focus on teamwork and professional development, this position offers a dynamic work environment where you can advance your career while serving delicious comfort food. Join a company that values growth and fosters a fun, fast-paced atmosphere for its employees.

Qualifications

• Must be at least 18 years old.
• Complete Weekly Sales Reports and other required forms accurately.

Responsibilities

• Monitor and ensure prompt, friendly, and courteous customer service.
• Assist Team Members in preparing quality products and maintaining a clean restaurant.

Skills

Customer Service

Food Safety

Leadership

Cash Handling

Education

High School Diploma or G.E.D.

ServSafe Certification

Tools

POS System

Job description

Reports To (Title):

Restaurant General Manager

Department:

Field Operations

Job Summary:

To serve as a restaurant leader and ensure that Team Members on shift are provided with proper coaching, training, and development to deliver an outstanding customer experience at Church's. Ensure compliance with all Cajun Operating Company policies and procedures as set forth by the company.

Key Duties/Responsibilities:

• Monitor and ensure prompt, friendly, and courteous customer service.
• Ensure all Church's menu products are prepared and served according to standard procedures.
• Ensure that assigned tasks and activities are carried out by Team Members.
• Assist Team Members in preparing quality products, providing service, and maintaining a clean restaurant.
• Demonstrate proper procedures for Team Members to follow.
• Enforce safety and security policies and procedures.
• Perform opening and closing duties as required on the Shift Awareness Checklists.
• Follow proper procedures for the preparation of all menu items.
• Follow procedures for receiving, handling, and storing food products, including rotation and icing procedures.
• Maintain professional and ethical leadership behaviors at all times.
• Ensure punctual attendance of all employees for shifts.
• Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• Must be at least 18 years old.
• A high school diploma or G.E.D. is highly recommended.
• ServSafe food safety training is highly recommended.

Position Qualifications/Functional Skills:

• Complete Weekly Sales Reports, Bank deposit slips, Cash and Inventory worksheets, and other required forms accurately.
• Enter inventory and payroll data into the POS system as required.
• Ensure nightly POS system shutdown for restaurant polling.
• Adhere to cash handling and security procedures, including sales counts, drawer bank counts, POS deletions, over-rings, voids, large bill drops, and maintaining cash drawer levels.
• Possess a valid Driver's License, have access to a vehicle during shifts, and provide proof of insurance.
• Successfully complete the Shift Leader certification program.

Church's offers a fun, fast-paced career with opportunities for growth. We make real comfort food that makes a difference. For over 60 years, our restaurant has been a place where hardworking people can advance by serving others.

Church's Chicken is an equal employment opportunity employer, making hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other factor prohibited by law.