Shift Leader - Restaurant 200720 - 5460 Airline Hwy., Baton Rouge, LA 70814

Church's Chicken; Baton Rouge (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food chain is seeking a Shift Leader to oversee restaurant operations and ensure an exceptional customer experience. The role involves coaching Team Members, maintaining service standards, and adhering to food safety protocols. Ideal candidates should possess strong leadership skills and a commitment to quality service.

Qualifications

• Must be at least 18 years old.
• Valid Driver’s License and access to a vehicle during shifts.

Responsibilities

• Monitor and ensure prompt, friendly, and courteous customer service.
• Assist Team Members in preparing quality products and maintaining cleanliness.
• Complete Weekly Sales Reports and ensure accuracy.

Skills

Customer Service

Team Leadership

Food Safety

Education

High School Diploma or G.E.D.

ServSafe Food Safety Training

Job description

Reports To (Title): Restaurant General Manager

Department: Field Operations

Job Summary: To serve as a restaurant leader and ensure that Team Members on shift are provided with proper coaching, training, and development to deliver an outstanding customer experience at Church’s. Ensure compliance with all Cajun Operating Company policies and procedures as set forth by the company.

Key Duties/Responsibilities:

1. Monitor and ensure prompt, friendly, and courteous customer service.
2. Ensure all Church’s menu products are prepared and served according to standard procedures.
3. Ensure that assigned tasks and activities are carried out by Team Members.
4. Assist Team Members in preparing quality products, providing service, and maintaining cleanliness.
5. Demonstrate proper procedures for Team Members to follow.
6. Enforce safety and security policies and procedures.
7. Perform opening and closing duties as required on the Shift Awareness Checklists.
8. Follow proper procedures for the preparation of all menu items.
9. Follow procedures for receiving, handling, and storing food products, including rotation and icing procedures.
10. Maintain professional and ethical leadership behaviors at all times.
11. Ensure on-time attendance by each employee for their shift.
12. Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

1. Must be at least 18 years old.
2. A high school diploma or G.E.D. is highly recommended.
3. ServSafe food safety training is highly recommended.

Position Qualifications/Functional Skills:

1. Complete Weekly Sales Reports, bank deposit slips, cash and inventory worksheets, and other forms as required for the shift, ensuring accuracy.
2. Enter inventory and payroll data into the POS system as required.
3. Ensure the restaurant polls nightly with correct POS system closure.
4. Adhere to cash handling and security procedures, including sales counts, drawer counts, POS deletions, over-rings, voids, large bill drops, and maintaining cash drawer levels.
5. Possess a valid Driver’s License, have access to a vehicle during shifts, and provide proof of insurance.
6. Successfully complete the Shift Leader certification program.

Church’s Chicken is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other factor prohibited by law.