Shift Leader - Restaurant 200446 - 805 North Kingshighway Blvd., St. Louis, MO 63108

Church's Chicken; St. Louis (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food chain is seeking a Shift Leader to oversee restaurant operations and ensure excellent customer service. The role involves training Team Members, monitoring service quality, and adhering to safety protocols. Ideal candidates should have a high school diploma and food safety training.

Qualifications

• Must be at least 18 years old.
• ServSafe food safety training is highly recommended.

Responsibilities

• Monitor and ensure prompt, friendly, and courteous customer service.
• Assist Team Members to maintain a clean restaurant.
• Complete Weekly Sales Reports and adhere to cash handling procedures.

Skills

Customer Service

Leadership

Food Safety

Education

High School Diploma or G.E.D.

Job description

Reports To (Title): Restaurant General Manager

Department: Field Operations

Job Summary: To serve as a restaurant leader and ensure that Team Members on shift are provided with the proper coaching, training, and development necessary to provide an outstanding customer experience at Church’s. Ensure compliance with all Cajun Operating Company policies and procedures as set forth by the company.

Key Duties/Responsibilities:

• Monitor and ensure prompt, friendly, and courteous customer service.
• Monitor and ensure all Church’s menu products are prepared and served according to standard procedures.
• Ensure that assigned job tasks and activities are carried out by Team Members.
• Assist Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
• Demonstrate proper procedures for Team Members to follow.
• Enforce safety and security policies and procedures.
• Perform opening and closing duties as required on the Shift Awareness Checklists.
• Follow proper procedures for the preparation of all menu items.
• Follow procedures for receiving, handling, and storing food products, including proper rotation and icing procedures.
• Maintain professional and ethical leadership behaviors at all times.
• Ensure on-time attendance by each employee for their shift.
• Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• Must be at least 18 years old.
• A high school diploma or G.E.D. is highly recommended.
• ServSafe food safety training is highly recommended.

Position Qualifications/Functional Skills:

• Complete Weekly Sales Reports, Bank deposit slips, the Cash and Inventory worksheet, and other forms as required for the shift, ensuring accuracy.
• Enter inventory and payroll data into the POS system as required.
• Ensure the restaurant polls nightly by correctly closing the POS system.
• Adhere to established cash handling and security procedures, including cash sales counts, drawer bank counts, drawer assignments, POS deletions, over-rings, voids, large bill drops, and maintaining appropriate cash levels.
• Possess a valid Driver’s License, have access to a vehicle during shifts, and provide proof of insurance.
• Successfully complete the Shift Leader certification program.