Shift Leader - Restaurant 200413 - 215 West Memorial Blvd., Lakeland, FL 33801

Church's Chicken; Lakeland (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food restaurant is seeking a Shift Leader to ensure excellent customer service and compliance with food safety standards. The role involves training Team Members, managing operations during shifts, and maintaining a clean environment. Candidates should be at least 18 years old with a high school diploma or G.E.D., and ServSafe training is preferred.

Qualifications

• Must be at least 18 years old.
• ServSafe food safety training is highly recommended.
• Possess a valid Driver’s License and provide proof of insurance.

Responsibilities

• Monitor customer service and ensure compliance with food safety.
• Assist Team Members in preparing quality products and maintaining cleanliness.
• Complete Weekly Sales Report and adhere to cash handling procedures.

Skills

Customer Service

Leadership

Food Safety

Education

High School Diploma or G.E.D.

Job description

Reports To (Title): Restaurant General Manager

Department: Field Operations

Job Summary: To serve as a restaurant leader and ensure that Team Members on shift are provided with the proper coaching, training, and development necessary to provide an outstanding customer experience at Church’s. Ensure compliance with all Cajun Operating Company policies and procedures as set forth by the company.

Key Duties/Responsibilities:

• Monitor and ensure prompt, friendly, and courteous customer service.
• Monitor and ensure all Church’s menu products are prepared and served according to standard procedures.
• Ensure that job assignments and activities are carried out by Team Members.
• Assist Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
• Demonstrate proper procedures for Team Members to follow.
• Enforce safety and security policies and procedures.
• Perform opening and closing duties as required on the Shift Awareness Checklists.
• Follow proper procedures for the preparation of all menu items.
• Follow procedures for receiving, handling, and storing food products, including proper rotation and icing procedures.
• Maintain professional and ethical leadership behaviors at all times.
• Ensure on-time attendance by each employee for the shift.
• Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• Must be at least 18 years old.
• A high school diploma or G.E.D. is highly recommended.
• ServSafe food safety training is highly recommended.

Position Qualifications/Functional Skills:

• Complete Weekly Sales Report, Bank deposit slips, the Cash and Inventory worksheet, and other forms as required for the shift, ensuring accuracy.
• Enter inventory and payroll data into the POS system as required.
• Ensure the restaurant polls nightly by correctly closing the POS system.
• Adhere to cash handling and security procedures, including cash sales counts, drawer bank counts, drawer assignments, POS deletions, over-rings, voids, large bill drops, and maintaining proper cash levels.
• Possess a valid Driver’s License, have access to a vehicle during shifts, and provide proof of insurance.
• Successfully complete the Shift Leader certification program.

Church’s is committed to providing a fun, fast-paced environment with opportunities for growth. We are an equal employment opportunity employer, making hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected factor.