Shift Leader - Restaurant 200413 - 215 West Memorial Blvd., Lakeland, FL 33801

Church's Chicken in; Lakeland (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading restaurant chain is seeking a Shift Leader to oversee operations and ensure exceptional customer service. The role involves training Team Members, maintaining food safety standards, and managing daily reports. Ideal candidates will have leadership skills and a high school diploma.

Qualifications

• Must be at least 18 years old.
• ServSafe food safety training is highly recommended.

Responsibilities

• Monitor and ensure prompt, friendly, and courteous customer service.
• Assist Team Members in preparing quality products and maintaining cleanliness.
• Complete Weekly Sales Reports and ensure accuracy.

Skills

Customer Service

Leadership

Food Safety

Education

High school diploma or G.E.D.

Job description

Shift Leader - Restaurant 200413 - 215 West Memorial Blvd., Lakeland, FL 33801 (Finance)

Reports To (Title): Restaurant General Manager

Department: Field Operations

Job Summary: To serve as a restaurant leader and ensure that Team Members on shift are provided with proper coaching, training, and development to deliver an outstanding customer experience at Church's. Ensure compliance with all Cajun Operating Company policies and procedures as set forth by the company.

Key Duties/Responsibilities:

1. Monitor and ensure prompt, friendly, and courteous customer service.
2. Ensure all Church's menu products are prepared and served according to standard procedures.
3. Ensure that assigned tasks and activities are carried out by Team Members.
4. Assist Team Members in preparing quality products, providing service, and maintaining cleanliness.
5. Demonstrate proper procedures for Team Members to follow.
6. Enforce safety and security policies and procedures.
7. Perform opening and closing duties as required on the Shift Awareness Checklists.
8. Follow proper procedures for the preparation of all menu items.
9. Follow procedures for receiving, handling, and storing food products, including proper rotation and icing procedures.
10. Maintain professional and ethical leadership behaviors at all times.
11. Ensure on-time attendance of all employees for the shift.
12. Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• Must be at least 18 years old.
• A high school diploma or G.E.D. is highly recommended.
• ServSafe food safety training is highly recommended.

Position Qualifications/Functional Skills:

• Complete Weekly Sales Reports, Bank deposit slips, Cash and Inventory worksheets, and other required forms for the shift, ensuring accuracy.
• Enter inventory and payroll data into the POS system as required.
• Ensure the restaurant polls nightly through correct POS system shutdown procedures.
• Adhere to established cash handling and security procedures, including cash sales counts, drawer bank counts, drawer assignments, POS deletions, over-rings, voids, large bill drops, and cash levels.
• Possess a valid Driver's License, have access to a vehicle during shifts, and provide proof of insurance.
• Successfully complete the Shift Leader certification program.