Shift Leader - Restaurant 200395 - 1155 S. Bellevue Blvd, Memphis, TN 38104

Church's Chicken; Memphis (TN); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a Restaurant Leader to ensure outstanding customer experiences. This role involves coaching and developing Team Members, ensuring compliance with operational procedures, and maintaining a clean and safe environment. With a focus on quality service and teamwork, you'll play a crucial role in the restaurant's success, making a real difference in the community. If you're passionate about food and leadership, this is the perfect opportunity to grow and thrive in a supportive environment.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License and access to a vehicle during shifts.

Responsibilities

• Monitor customer service and ensure compliance with company standards.
• Assist Team Members in preparing quality products and maintaining cleanliness.

Skills

Customer Service

Leadership

Food Safety

Cash Handling

Inventory Management

Education

High School Diploma or G.E.D.

ServSafe Food Safety Training

Tools

POS System

Job description

Reports To (Title):

Restaurant General Manager

Department:

Field Operations

Job Summary:

To serve as a restaurant leader and ensure that Team Members on shift are provided with the proper coaching, training, and development necessary to provide an outstanding customer experience at Church's. Ensure compliance with all Cajun Operating Company policies and procedures as set forth by the company.

Key Duties/Responsibilities:

• Monitors and ensures prompt, friendly, and courteous customer service.
• Monitors and ensures all Church's menu products are prepared and served according to standard procedures.
• Ensures that prepared job assignments and activities are carried out by Team Members.
• Assists Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
• Demonstrates proper procedures for Team Members to follow.
• Ensures that safety and security policies and procedures are enforced.
• Monitors and performs opening and closing duties as required on the Shift Awareness Checklists.
• Follows and ensures the use of proper product procedures for preparation of all menu items.
• Follows procedures for receiving, handling, and storage of food products, including proper rotation and icing procedures.
• Maintains professional and ethical leadership behaviors at all times.
• Ensures on-time attendance by each employee for shift.
• Performs other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• Must be at least 18 years of age.
• A high school diploma or G.E.D. is highly recommended.
• ServSafe food safety training is highly recommended.

Position Qualifications/Functional Skills:

• Completes Weekly Sales Report, Bank deposit slips, the Cash and Inventory worksheet, and other forms as required for the shift, ensuring accuracy of paperwork.
• Enters inventory and payroll, as required, into the POS system.
• Ensures the restaurant polls nightly by the correct closedown of the POS system.
• Adheres to established cash handling and security procedures, including cash sales counts, drawer bank counts, drawer assignments, POS deletions, over-rings, and voids, large bill drops, and maintaining appropriate cash levels.
• Must possess a valid Driver's License, have access to an automotive vehicle during shifts, and possess proof of insurance on the vehicle.
• Must successfully complete the Shift Leader certification program.

At Church's, we're not your typical quick service restaurant. We make real comfort food that makes a difference in people's lives. For over 60 years, our restaurant has been a place where hard-working people can get ahead and do amazing things by serving others.

Church's Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other factor prohibited by law.