Shift Leader - Restaurant 200378 - 3280 Medgar Evers Blvd, Jackson, MS 39213

Church's Texas Chicken; Missouri; On-site; USD 40,000 - 55,000; Full time

Job summary

Church’s Texas Chicken is seeking a proactive Shift Leader to supervise on‑shift Team Members, coach and develop staff, and ensure a superb customer experience. The role emphasizes compliance with policies, food safety, and efficient shift operations to deliver consistent service.

The ideal candidate will demonstrate strong leadership, hands-on coaching, and the ability to manage cash, inventory, and opening/closing duties while maintaining high food quality and safety standards.

Qualifications

• Must be at least 18 years old.
• HS diploma or GED recommended.
• ServSafe training recommended.

Responsibilities

• Provide coaching and development to Team Members on shift.
• Ensure prompt, friendly, and courteous customer service.
• Ensure menu items are prepared and served per standard procedures.
• Assign and monitor team member tasks and duties.
• Demonstrate proper procedures for staff to follow.
• Enforce safety and security policies and procedures.
• Oversee opening and closing duties on Shift Awareness Checklists.
• Adhere to cash handling and security procedures (drawer counts, POS entries).
• Ensure proper stock handling, rotation, and storage of food products.

Skills

Customer service

Leadership

Training

Cash handling

Inventory

POS familiarity

Education

HS diploma or GED

Job description

Reports To (Title):

Restaurant General Manager

Department:

FieldOperations

Job Summary:

To serve as a restaurant leader and ensure that Team Members on shift are provided with the proper coaching, training and development necessary to provide an outstanding customer experience atChurch’s.Ensure compliance with all Cajun Operating Company policies and procedures as set forth by the company.

KeyDuties/Responsibilities:

• Monitors and ensures prompt, friendly, and courteous customer service.
• Monitors and ensures all Church’s menu products are prepared and served according to standard procedures.
• Ensures that prepared job assignments and activities are carried out by Team Members.
• Assists Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
• Demonstrates proper procedures for Team Members to follow.
• Ensures that safety and security policies and procedures are enforced.
• Monitors and performs opening and closing duties as required on the Shift Awareness Checklists.
• Follows and ensures the use of proper product procedures for preparation of all menu items.
• Follows procedures for receiving, handling, and storage of food products. Follows proper rotation and icing procedures.
• Maintains professional and ethical leadership behaviors at all times.
• Ensures on-time attendance by each employee for shift.
• Performs other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• Must be at least 18 years of age.
• A high school diploma or G.E.D. is highly recommended.
• ServSafe® food safety training is highly recommended.

PositionQualifications/FunctionalSkills:

• Completes Weekly Sales Report, Bank deposit slips, the Cash and Inventory worksheet, and other forms as required for the shift. Ensures accuracy of paperwork.
• Enters inventory and payroll, as required, into the POS system.
• Ensures the restaurant polls nightly by the correct closedown of the POS system.
• Ensures adherence to established cash handling and security procedures, including but not limited to, cash sales counts, drawer bank counts, drawer assignments, POS deletions, over-rings, and voids, large bill drops, and cash levels in the drawer.
• Must possess a valid Driver’s License, have access to an automotive vehicle during shifts, and possess proof of insurance on the vehicle.
• Must successfully complete the Shift Leader certification program.

1. If you’re hungry for a career that’s fun, fast-paced and loaded with opportunity, then you’ve come to the right place. At Church’s®, we’re not your typical quick service restaurant. We make real comfort food that makes a difference in peoples’ lives. And for over 60 years, our restaurant has been a place where hard-working people can get ahead and go on to do amazing things by serving others.

2. Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.