Shift Leader - Restaurant 200365 - 3728 S. 3rd St, Memphis, TN 38109

Porter-Leath; Memphis (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Shift Leader to oversee restaurant operations and lead a dedicated team. In this role, you will ensure that every customer receives exceptional service while maintaining high standards of food safety and quality. You will be responsible for coaching and training team members, managing daily operations, and ensuring compliance with company policies. This is an exciting opportunity to step into a leadership role within a dynamic environment where your contributions will directly impact customer satisfaction and team performance. If you are passionate about the food service industry and ready to take the next step in your career, this position is for you.

Qualifications

• Must be at least 18 years old and possess a valid Driver's License.
• ServSafe food safety training is highly recommended.

Responsibilities

• Ensure prompt, friendly, and courteous customer service.
• Monitor and assist Team Members in food preparation and service.
• Enforce safety and security policies and procedures.

Skills

Customer Service

Leadership

Food Safety

Team Management

Cash Handling

Education

High School Diploma or G.E.D.

ServSafe Food Safety Training

Tools

POS System

Job description

Shift Leader - Restaurant 200365 - 3728 S. 3rd St, Memphis, TN 38109

Reports To (Title): Restaurant General Manager

Department: Field Operations

Job Summary: To serve as a restaurant leader and ensure that Team Members on shift are provided with the proper coaching, training and development necessary to provide an outstanding customer experience at Church's. Ensure compliance with all Cajun Operating Company policies and procedures as set forth by the company.

Key Duties/Responsibilities:

• Monitors and ensures prompt, friendly, and courteous customer service.
• Monitors and ensures all Church's menu products are prepared and served according to standard procedures.
• Ensures that prepared job assignments and activities are carried out by Team Members.
• Assists Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
• Demonstrates proper procedures for Team Members to follow.
• Ensures that safety and security policies and procedures are enforced.
• Monitors and performs opening and closing duties as required on the Shift Awareness Checklists.
• Follows and ensures the use of proper product procedures for preparation of all menu items.
• Follows procedures for receiving, handling, and storage of food products. Follows proper rotation and icing procedures.
• Maintains professional and ethical leadership behaviors at all times.
• Ensures on-time attendance by each employee for shift.
• Performs other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• Must be at least 18 years of age.
• A high school diploma or G.E.D. is highly recommended.
• ServSafe food safety training is highly recommended.

Position Qualifications/Functional Skills:

• Completes Weekly Sales Report, Bank deposit slips, the Cash and Inventory worksheet, and other forms as required for the shift. Ensures accuracy of paperwork.
• Enters inventory and payroll, as required, into the POS system.
• Ensures the restaurant polls nightly by the correct closedown of the POS system.
• Ensures adherence to established cash handling and security procedures, including but not limited to, cash sales counts, drawer bank counts, drawer assignments, POS deletions, over-rings, and voids, large bill drops, and cash levels in the drawer.
• Must possess a valid Driver's License, have access to an automotive vehicle during shifts, and possess proof of insurance on the vehicle.

Must successfully complete the Shift Leader certification program.