Shift Leader - Restaurant 200344 - 2101 NW 79th Street, Miami, FL 33147

Church's Chicken; Miami (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading restaurant chain is seeking a Restaurant General Manager to lead operations in Miami. The role involves ensuring excellent customer service, training Team Members, and maintaining compliance with company policies. Ideal candidates will have strong leadership skills, a high school diploma, and food safety training.

Qualifications

• Must be at least 18 years old.
• ServSafe food safety training is highly recommended.
• Successfully complete the Shift Leader certification program.

Responsibilities

• Monitor and ensure prompt, friendly, and courteous customer service.
• Assist Team Members to prepare quality products and maintain a clean restaurant.
• Enforce safety and security policies and procedures.

Skills

Customer Service

Leadership

Food Safety

Education

High School Diploma or G.E.D.

Job description

Reports To (Title):

Restaurant General Manager

Department:

Field Operations

Job Summary:

To serve as a restaurant leader and ensure that Team Members on shift receive proper coaching, training, and development to provide an outstanding customer experience at Church’s. Ensure compliance with all Cajun Operating Company policies and procedures as set forth by the company.

Key Duties/Responsibilities:

• Monitor and ensure prompt, friendly, and courteous customer service.
• Ensure all Church’s menu products are prepared and served according to standard procedures.
• Ensure that assigned tasks and activities are carried out by Team Members.
• Assist Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
• Demonstrate proper procedures for Team Members to follow.
• Enforce safety and security policies and procedures.
• Perform opening and closing duties as required on the Shift Awareness Checklists.
• Follow proper procedures for the preparation of all menu items.
• Follow procedures for receiving, handling, and storing food products, including proper rotation and icing procedures.
• Maintain professional and ethical leadership behaviors at all times.
• Ensure on-time attendance by each employee for their shift.
• Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• Must be at least 18 years old.
• A high school diploma or G.E.D. is highly recommended.
• ServSafe food safety training is highly recommended.

Position Qualifications/Functional Skills:

• Complete Weekly Sales Report, Bank deposit slips, the Cash and Inventory worksheet, and other forms as required for the shift, ensuring accuracy.
• Enter inventory and payroll data into the POS system as required.
• Ensure nightly POS system closedown and accurate restaurant polling.
• Adhere to cash handling and security procedures, including cash sales counts, drawer bank counts, drawer assignments, POS deletions, over-rings, voids, large bill drops, and maintaining proper cash levels.
• Possess a valid Driver’s License, have access to a vehicle during shifts, and provide proof of insurance.
• Successfully complete the Shift Leader certification program.