Shift Leader - Restaurant 200233 - 9929 Parkway, East, Birmingham, AL 35215

Church's Chicken; Birmingham (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join Church's Chicken as a Shift Leader, where you'll lead a team to deliver exceptional customer service and ensure compliance with operational standards. This role involves coaching Team Members, managing daily operations, and upholding food safety protocols. Ideal candidates are 18+, with a high school diploma or equivalent, and preferably have ServSafe training.

Qualifications

• Must be at least 18 years old.
• ServSafe food safety training is highly recommended.
• Possess a valid Driver’s License and access to a vehicle.

Responsibilities

• Monitor and ensure prompt, friendly, and courteous customer service.
• Assist Team Members to prepare quality products and maintain a clean restaurant.
• Perform opening and closing duties as required.

Skills

Customer Service

Leadership

Food Safety

Education

High School Diploma or G.E.D.

Job description

Reports To (Title): Restaurant General Manager

Department: Field Operations

Job Summary: To serve as a restaurant leader and ensure that Team Members on shift are provided with proper coaching, training, and development to deliver an outstanding customer experience at Church’s. Ensure compliance with all Cajun Operating Company policies and procedures as set forth by the company.

Key Duties/Responsibilities:

1. Monitor and ensure prompt, friendly, and courteous customer service.
2. Monitor and ensure all Church’s menu products are prepared and served according to standard procedures.
3. Ensure that assigned tasks and activities are carried out by Team Members.
4. Assist Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
5. Demonstrate proper procedures for Team Members to follow.
6. Enforce safety and security policies and procedures.
7. Perform opening and closing duties as required on the Shift Awareness Checklists.
8. Follow proper procedures for the preparation of all menu items.
9. Adhere to procedures for receiving, handling, and storing food products, including proper rotation and icing procedures.
10. Maintain professional and ethical leadership behaviors at all times.
11. Ensure on-time attendance by each employee for their shift.
12. Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• Must be at least 18 years old.
• A high school diploma or G.E.D. is highly recommended.
• ServSafe food safety training is highly recommended.

Position Qualifications/Functional Skills:

• Complete Weekly Sales Reports, Bank deposit slips, the Cash and Inventory worksheet, and other forms as required for the shift. Ensure accuracy of paperwork.
• Enter inventory and payroll data into the POS system as required.
• Ensure nightly POS system shutdown for restaurant polls.
• Adhere to established cash handling and security procedures, including cash sales counts, drawer bank counts, drawer assignments, POS deletions, over-rings, voids, large bill drops, and maintaining appropriate cash levels.
• Possess a valid Driver’s License, have access to a vehicle during shifts, and provide proof of insurance.
• Successfully complete the Shift Leader certification program.

Additional Information:

1. If you’re hungry for a career that’s fun, fast-paced, and full of opportunity, then you’ve come to the right place. At Church's, we’re not your typical quick-service restaurant. We make real comfort food that makes a difference in people’s lives. For over 60 years, our restaurant has been a place where hard-working people can get ahead and do amazing things by serving others.
2. Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other factor prohibited by law.