Shift Leader Redlands Arbys

Ambrosia QSR; Redlands (CA); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading company in the restaurant industry is seeking a Shift Leader to manage specific shifts, ensuring guest satisfaction and operational efficiency. The ideal candidate will possess strong leadership and problem-solving skills, with a focus on team development and customer service. This entry-level position offers flexible scheduling and various benefits, including medical insurance.

Benefits

Medical insurance

Sick time accrual

Direct deposit

Flexible scheduling

Qualifications

• Must be 18+ years old and authorized to work in the U.S.
• 6+ months food/retail lead experience preferred.

Responsibilities

• Manage shifts focusing on guest and team satisfaction.
• Train and develop staff while ensuring safety procedures.

Skills

Leadership

Problem-solving

Communication

Education

High School Diploma or equivalent

Serv Safe Certificate

Sexual Harassment Certificate

Tools

POS systems

Kitchen appliances

Job description

Join to apply for the Shift Leader Redlands Arbys role at Ambrosia QSR

Reports to: Restaurant General Manager

FLSA status: Non-Exempt - Hourly

Direct Reports: None

Position Overview

A Shift Leader is a variable hour employee responsible for managing specific shifts in a restaurant, focusing on guest and team satisfaction, supporting initiatives, and ensuring smooth operations during peak hours. They are proficient in all team roles and can operate safely in the absence of a manager. Responsibilities vary based on restaurant needs.

Job Responsibilities

Profitability

• Ensure all food orders and specialty items follow recipes and are accurately recorded in the POS system.
• Prepare for shifts and assign team members to meet sales demands; manage waste and prep to control costs.
• Use equipment properly, troubleshoot minor issues, and report unsafe or non-working equipment. Ensure safety protocols are followed.
• Follow cash handling policies.

Guests

• Greet guests warmly and promptly; serve with friendliness and urgency.
• Ensure an exceptional experience for every guest; address issues positively.
• Inspect the restaurant environment and interact with guests to ensure satisfaction.
• Promote excellent customer service and handle complaints in the absence of higher management.

Team

• Train and develop staff according to established plans.
• Manage breaks and work limitations; ensure staff are fit for duty.
• Report employee or guest concerns immediately.
• Foster a safe, inclusive, and respectful work environment.

Operations

• Ensure food safety and safety procedures are followed.
• Implement marketing plans and promotions.
• Monitor team interactions and provide coaching as needed.
• Handle basic equipment maintenance and troubleshooting.
• Maintain food safety and operational standards.
• Communicate with management as needed.
• Supervise on-shift personnel and work front-of-house to support guest service.

Qualifications and Skills

• Must be 18+ years old.
• Authorized to work in the U.S.
• Pass criminal background check.
• Basic computer skills and effective communication.
• Responsible, punctual, respectful, and energetic leadership.
• Problem-solving skills aligned with business needs.

Education and Work Experience

• High School Diploma or equivalent preferred.
• Serv Safe and Sexual Harassment Certificates required.
• Shift control training validated by management.
• External hires: 6+ months food/retail lead experience preferred.
• Experience with POS systems is a plus.

Tools and Equipment

• Kitchen appliances, safety gear, slicers, beverage equipment, POS systems, and janitorial supplies.

Benefits

• Medical insurance (United Healthcare, Kaiser)
• Sick time accrual
• Direct deposit
• Flexible scheduling

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industry: Restaurants