Shift Leader - Proof of Pudding (Atlanta Airport)

Concessions International; Atlanta (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the food and beverage service sector is seeking a Shift Leader for their Atlanta Airport location. The role involves ensuring superior guest service, managing daily operations, and leading staff. Ideal candidates will have a high school diploma and relevant supervisory experience. This position offers growth opportunities and requires a commitment to quality service.

Qualifications

• 1-2 years of customer service and supervisory experience required.

Responsibilities

• Ensure superior guest service and lead employees in manager's absence.
• Complete cash handling duties and maintain unit appearance.
• Support training of associates to maintain unit standards.

Skills

Leadership

Team Player

Enthusiastic

Detail Oriented

Dedicated

Education

High school diploma or GED

Job description

Shift Leader - Proof of Pudding (Atlanta Airport)

Job Category: Food and Beverage Service

Requisition Number: SHIFT003114

• Posted: December 2, 2024
• Closed: May 13, 2025
• Full-Time

Locations

Proof of Pudding B10
Atlanta Hartsfield/Jackson Int'l Airport-P.O. Box 20946
Atlanta, GA 30320, USA

Purpose of Position

Support the operation to deliver Superior Guest Service by performing duties such as completing guest transactions, assisting with food preparation and/or cooking, and cleaning. Assist unit management with monitoring daily operations and lead employees in the absence of a unit or assistant manager. Perform unit opening and closing duties including cash management, inventory, stocking, and maintaining the unit's appearance.

Essential Duties and Responsibilities

1. Ensure each guest receives superior service by providing a friendly environment, prompt recognition, and greeting of guests with a smile using established service standards.
2. Communicate, explain, and suggestively sell menu offerings, products, and promotions to guests.
3. Complete cash handling duties with appropriate paperwork; process and present checks to guests and complete payment transactions.
4. Cook and store food at required temperatures; label, date, and rotate all products according to company standards.
5. Assist unit management with monitoring daily operations and lead employees in their duties in the absence of a manager.
6. Perform unit opening and closing duties, including cash management, inventory, stocking, and maintaining the unit's appearance.
7. Adhere to and ensure compliance with all company policies, procedures, and safety guidelines.
8. Support the training of associates to maintain unit standards, sales, and customer service.
9. Ensure all areas of the unit are properly cleaned and maintained, with opening and/or closing side works completed according to checklists.
10. Follow safe food handling and hygiene practices.
11. Adhere to workplace safety standards for operating and maintaining equipment; report malfunctions immediately.
12. Perform other duties as assigned.

Qualifications

Must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities. Must obtain alcohol awareness and/or ServSafe Food Safety certification.

Education and Experience

High school diploma or GED; 1-2 years of customer service and supervisory experience or equivalent.

Skills and Behaviors

• Leadership: Inspires teammates to follow them.
• Team Player: Works well as part of a group.
• Enthusiastic: Shows eager interest and enjoyment.
• Detail Oriented: Completes tasks with necessary details to ensure quality.
• Dedicated: Loyal and committed to tasks and purpose.

Motivations

• Growth Opportunities: Inspired by chances to take on more responsibility.
• Self-Starter: Motivated to perform independently.
• Flexibility: Performs well when able to set own schedule and goals.
• Entrepreneurial Spirit: Motivated by driving new ventures within the business.
• Ability to Make an Impact: Inspired by contributing to organizational success.

Additional Requirements

Ability to read and comprehend instructions, communicate effectively, perform basic mathematical calculations, and apply reasoning. Physical demands include standing, walking, lifting (0-50 lb.), reaching, pushing, pulling, handling objects, and close vision. Work environment involves no hazardous conditions, with accommodations available for disabilities.

Equal Opportunity Employer. Applicants will be notified of their rights pursuant to federal employment laws. For more information, review the "Know Your Rights" notice from the Department of Labor.