Shift Leader – Paco’s Taqueria Willow Lake

Pacostaquerias; Carmel (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading quick-service restaurant is seeking a Shift Leader to oversee daily operations at their Carmel location. This role requires strong leadership abilities and a commitment to excellent customer service. Responsibilities include managing staff, ensuring operational efficiency, and maintaining high guest satisfaction standards. Candidates should have previous management experience in a restaurant setting and be ready to lead a passionate team.

Benefits

Bonuses based on sales and performance-based incentives

Opportunities for personal and professional development

Competitive pay

Free or discounted meals

Qualifications

• Previous management or leadership experience in a restaurant is required.
• Strong interpersonal, organizational, and problem-solving skills.
• Commitment to Paco's values and service philosophy.

Responsibilities

• Oversee daily restaurant operations ensuring exceptional service.
• Monitor food preparation and cleanliness to meet brand standards.
• Resolve guest complaints promptly and cultivate a culture of hospitality.

Skills

Leadership

Interpersonal skills

Organizational skills

Problem-solving skills

Education

Management experience in a restaurant

Job description

Shift Leader – Paco’s Taqueria Willow Lake

Shift Leader – Paco’s Taqueria Willow Lake

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RESTAURANT MANAGER

Company Overview:

Paco’s is a leader in the quick-service restaurant industry, known for its delicious food and exceptional customer service. Being a store manager at Paco's is a unique opportunity, allowing individuals to operate a high-performing restaurant while aligning with Paco's values and culture.

Position Summary:

As a Manager at Paco's, you will lead and oversee daily restaurant operations, ensuring that the team delivers exceptional food, outstanding service, and a welcoming environment for guests. Managers are key in setting a positive example, motivating staff, and implementing Paco’s commitment to excellence and customer satisfaction.

Position Responsibilities:

• Leadership and Team Management
• Oversee hiring, training, scheduling, and development of team members.
• Provide mentorship and feedback to create a collaborative and high-performing team.
• Maintain a positive work culture by modeling and enforcing Paco’s Core Values.
• Operational Management
• Ensure daily restaurant operations run efficiently, including opening and closing procedures.
• Monitor food preparation, cleanliness, and guest service to meet brand standards.
• Maintain accurate inventory levels and manage ordering processes.
• Guest Experience
• Resolve guest complaints promptly and professionally.
• Cultivate a culture of hospitality to provide an exceptional dining experience.
• Collect and analyze guest feedback to identify areas for improvement.
• Manage labor, food, and operational expenses to align with budget goals.
• Track sales and profitability, offering strategies to improve performance.
• Ensure cash handling procedures are followed and report discrepancies.
• Safety and Compliance
• Adhere to food safety, health, and cleanliness regulations.
• Oversee equipment maintenance and operational compliance.
• Enforce all policies, procedures, and safety protocols within the restaurant.

Qualifications:

• Previous management or leadership experience in a restaurant or similar environment is required.
• Strong interpersonal, organizational, and problem-solving skills.
• Proven ability to motivate and manage a team.
• Flexible availability, including evenings, weekends, and holidays.
• Ability to work in a fast-paced, high-stress environment while maintaining a calm demeanor.
• Good understanding of financial principles, including profit and loss (P&L) management.
• Commitment to Paco’s values, service philosophy, and brand integrity.

Key Performance Indicators (KPIs):

• Operational Efficiency:
• Food Cost Percentage: Maintain food costs as a percentage of sales within the company-approved range (typically between 26% and 30%)
• Labor Cost Percentage: Monitor and manage labor costs, aiming for efficiency while ensuring adequate staffing.
• Food Cost Percentage: Manage food costs to remain within 28% to 32% of total sales.
• Labor Cost Percentage: Monitor and maintain labor costs within the target range (commonly around 25%-30% of total sales).
• Same-Store Sales Growth: Achieve a targeted percentage of year-over-year sales growth.
• Sales Per Labor Hour (SPLH): Track performance against a benchmark to ensure effective use of labor hours.
• Customer Satisfaction:
• Customer Satisfaction Score (CSS): Utilize customer surveys to maintain an average score above the target (e.g., 90%+).
• Net Promoter Score (NPS): Measure customer loyalty and willingness to recommend, aiming for a score indicative of strong customer advocacy.
• Customer Satisfaction Score (CSS): Maintain a score above 90% on customer satisfaction surveys administered by the company.
• Net Promoter Score (NPS): Strive for a Net Promoter Score that indicates strong customer loyalty (typically targeted at 70+).
• Employee Engagement and Retention:
• Employee Turnover Rate: Foster employee satisfaction and career growth to achieve a low turnover rate (e.g., less than 25% annually).
• Employee Satisfaction Index: Conduct regular surveys to ensure team members are engaged and satisfied (target above 80%).
• Employee Turnover Rate: Aim for an annual employee turnover rate below 30% through engagement strategies and retention efforts.
• Employee Satisfaction Index: Utilize employee satisfaction surveys to achieve a score above 80%.
• Profit Margin: Monitor overall profit margins against predetermined targets set by Pacos corporate (usually around 15%-20%).
• Operating Expenses as a Percentage of Sales: Manage operating expenses to achieve an established target percentage, ensuring the balance between quality service and costs.
• Same-Store Sales Growth: Achieve a targeted percentage of year-over-year sales growth, typically exceeding 5%.
• Sales Per Labor Hour (SPLH): Maintain or exceed the benchmark target for sales per labor hour to optimize staff performance.
• Profit Margin: Maintain overall profit margins target (usually around 15%-20%) based on P&L reports.
• Expense Management: Keep operating expenses (including non-food costs) under control as a percentage of gross sales, targeting below 15%.

Compensation and Benefits:

• Bonuses are based on sales and performance-based incentives.
• Opportunities for personal and professional development through Paco's training programs.
• Competitive pay.
• Free or discounted meals.
• Leadership development and career advancement opportunities.

Paco’s is an equal opportunity employer committed to creating an inclusive, welcoming workplace where all employees are valued.

Position Reports To : Director of Operations

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Restaurants

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