Shift Leader - On-Site Coach & Safety Champion

Goldfish Swim School - Closter; Closter (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

401(k)

401(k) matching

Employee discounts

Job summary

Goldfish Swim School - Closter is seeking a Manager on Duty (MOD) to lead the school during shifts, support staff, and ensure a safe, engaging experience for every member.

The MOD acts as on-site primary leader when GM/AGM unavailable, coordinates daily operations, coaching, safety readiness, and customer service, while following Goldfish standards and policies.

Qualifications

• Must maintain an average of 30 scheduled hours per week.
• Be in good standing with Goldfish Swim School.
• Successfully complete Goldfish Swim School Deck Supervisor training.
• Obtain and maintain Goldfish Swim School Lifeguard Certification.
• Demonstrate a thorough understanding of the Goldfish Swim School curriculum, teaching philosophy, and swimmer progression.
• Consistently demonstrate professionalism, reliability, accountability, and leadership.
• Model Goldfish Swim School's Core Values.
• Receive approval from the General Manager and Regional Manager.

Responsibilities

• Serve as the primary on-site leader when the GM or AGM is unavailable.
• Support daily operations and ensure the school operates safely and efficiently.
• Lead by example while coaching instructors, deck supervisors, lifeguards, and front desk associates.
• Make sound decisions and escalating concerns appropriately.
• Deliver exceptional customer service and resolve member concerns professionally.
• Coach team members and reinforce Goldfish Swim School standards.
• Support staff development and foster a positive team culture.
• Help ensure lessons are delivered consistently according to the Goldfish curriculum.
• Coordinate grassroots marketing initiatives and community partnerships.
• Assist with community events, promotions, member appreciation events, and outreach opportunities.
• Support social media content and maintain marketing materials.

Skills

Leadership

Communication

Customer service

Team development

Problem-solving

Decision making

Staffing management

Training

Technology familiarity

Education

High school diploma

Tools

iClassPro

Connecteam

Job description

You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing –even saving – lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life’s accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Slide 4 of 10: Company photo 4

Why Dive In With Goldfish?

Paid Training

We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.

Flexible Schedules

Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!

All Are Welcome

At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.

Make Waves...In Your Community

Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!

Make Waves...In Your Career

Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!

High Fives & Tropical Vibes!

We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!

Going for Gold!

We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.

Grow with Goldfish

There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!

“If I had to describe Goldfish in just one word, it would be life-changing! The opportunities I've had here and seeing myself and other people grow, is just really awesome!”