Shift Leader Lexington

WhiteWater Express Car Wash; Lexington (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive base compensation + bonus

Comprehensive health benefits

Paid time off + holidays

401(k) with company match

Company-paid life insurance

Advancement opportunities

Free weekly car washes

Job summary

WhiteWater Express is seeking a Shift Leader to help oversee each shift, empower team members, and support management with incident reporting and equipment maintenance. You will guide staff, ensure safety training, and optimize wash operations while delivering outstanding customer service.

The role emphasizes leadership, teamwork, and hands-on management in a fast-paced car wash setting, with opportunities for growth and advancement within the company.

Qualifications

• Experience leading a team on a fast-paced frontline environment.
• Ability to motivate staff and drive customer-focused service.
• Comfortable working outdoors in all weather and shifts.

Responsibilities

• Lead shift team and ensure duties are understood and performed.
• Support management with incident reports and equipment maintenance.
• Foster a positive, customer-focused workplace and leadership growth.
• Monitor wash package functions and tunnel performance for efficiency.
• Enforce safety protocols and ensure training completion.
• Provide customers with product and membership information.
• Assist customers with membership updates and issue resolution.
• Oversee store opening/closing procedures and task accuracy.
• Learn car wash chemistry and its impact on wash quality.
• Identify wash quality issues and chemical balance effects.
• Communicate improvement areas to management.
• Administer customer feedback surveys during shifts.

Skills

Leadership

Team building

Customer service

Outdoor work

Safety compliance

Background check

Job description

Shift Leader

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.

Position Overview

The Shift Leader position is responsible for assisting with oversight of each shift. The position ensures that every team member understands and is enabled to perform their daily duties and assists management with completing incident reports and equipment maintenance, repairs, and reporting.

Key Responsibilities

• Foster a team-oriented environment where every employee feels empowered to take initiative and lead.
• Cultivate a positive, customer-focused workplace by supporting team growth and leadership development.
• Address and resolve concerns, including incident reporting, to ensure a seamless experience.
• Monitor and adjust equipment, wash package functions, and tunnel performance to optimize efficiency.
• Uphold company policies, enforce safety protocols, and ensure all employees complete required safety training.
• Provide customers with information on wash products, packages, wash books, and membership plans.
• Assist customers with membership account updates and issue resolution.
• Oversee store opening and closing procedures, ensuring all tasks are completed correctly.
• Learn car wash chemistry, product interactions, and their impact on wash quality.
• Identify and resolve wash quality issues caused by chemical imbalances or other factors.
• Communicate areas of improvement for the location, team, and company to management.
• Administer customer feedback surveys during each shift to maintain high-quality service standards.

Qualifications

• Strong team player with leadership abilities to guide and support colleagues.
• Comfortable working outdoors in all weather conditions, including evenings and weekends.
• Physically capable of lifting up to 50 pounds and standing or moving for extended periods.
• Detail-oriented with a focus on delivering high-quality service and maintaining safety standards.
• Ability to foster a welcoming, fun, and customer-focused environment that drives business and team success.
• Adherence to all safety protocols, including proper handling of chemicals per safety guidelines.
• Must successfully pass a background check.

Benefits

• Competitive Compensation in Base and Bonus Potential
• Comprehensive Health Benefits (Medical, Dental & Vision)
• Paid Time Off in addition to Company Paid Holidays
• 401(k) Retirement Plan with Company Match
• Company-Paid Life Insurance
• Pathways to Advancement
• Free Weekly Car Washes

Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team!

#INDOH