Shift Leader: Lead Service Excellence & Growth Path

KBP Brands; Johnson City (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid training

Shift meal discounts

Medical benefits

Dental benefits

Vision benefits

Paid time off

KBP Cares program

Career advancement

Job summary

The Sonic Drive-In location franchised by KBP Brands is seeking a Shift Manager to lead daily operations, deliver exceptional customer service, and guide team members through fast‑paced shifts. This role emphasizes strong leadership, problem-solving, and a can‑do attitude to maintain high standards in a busy quick-service environment.

Join KBP Brands to grow with an energetic, entrepreneurial company that values inclusion, growth, and a positive culture, with clear paths to Assistant Manager and

Qualifications

• At least one year of supervisory experience in food service (quick service preferred) or retail.
• Must be at least 18 years old.
• Flexible availability, including evenings, weekends, and holidays.
• Physical ability to lift/move heavy objects, stand/walk entire shifts, and operate restaurant equipment.

Responsibilities

• Lead shift operations and ensure customer service standards.
• Train and motivate team members to meet performance metrics.
• Maintain safety and cleanliness during shifts and ensure smooth daily operations.

Skills

Leadership

Customer service

Shift management

Supervisory experience

Job description

The Sonic Drive-In location franchised by KBP Brands is seeking a Shift Manager to lead daily operations, deliver exceptional customer service, and guide team members through fast‑paced shifts. This role emphasizes strong leadership, problem-solving, and a can‑do attitude to maintain high standards in a busy quick-service environment.

Join KBP Brands to grow with an energetic, entrepreneurial company that values inclusion, growth, and a positive culture, with clear paths to Assistant Manager and