Shift Leader — Lead Operations, Quality & Guest Service

Papa John's International , Inc.; Plainfield (IN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading pizza restaurant chain in Plainfield, Indiana is seeking a Shift Leader to supervise shifts and ensure top-quality products and customer service. The ideal candidate will manage operations, adhere to company policies, and must have previous shift lead experience. They will also provide immediate feedback and ensure compliance with all federal, state, and local laws. This role requires strong communication and planning skills, as well as the ability to work long hours including nights and weekends. Join us and contribute to a supportive and innovative environment.

Qualifications

• Must be able to work long hours (32+ hours generally required).
• Must be 18 years of age or older.
• Previous restaurant shift lead experience preferred.

Responsibilities

• Supervises shifts in a Papa John’s restaurant to ensure product quality.
• Manages operations, including compliance with company policies.
• Maintains customer service and operational performance standards.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Job description

A leading pizza restaurant chain in Plainfield, Indiana is seeking a Shift Leader to supervise shifts and ensure top-quality products and customer service. The ideal candidate will manage operations, adhere to company policies, and must have previous shift lead experience. They will also provide immediate feedback and ensure compliance with all federal, state, and local laws. This role requires strong communication and planning skills, as well as the ability to work long hours including nights and weekends. Join us and contribute to a supportive and innovative environment.