Shift Leader/Lead Associate - Olathe, KS

Heartlandtommys; Olathe (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

Heartlandtommys is seeking a Shift Leader to oversee guest experience, staff supervision, and carwash operations. You will manage wash purchases, cash handling, and ensure shift smoothness.

You will lead a team, coach colleagues, maintain facility cleanliness, supervise equipment, and coordinate repairs, while upholding health and safety standards. Flexibility, driver license, and ability to travel up to 10% may be required.

Qualifications

• At least one year of guest services leadership experience.
• Ability to manage a team and motivate staff.
• Comfort with technology and POS systems.

Responsibilities

• Ensure great customer experience and high wash quality.
• Oversee shift operations and align with policies.
• Coach and supervise team members and provide feedback.
• Maintain clean, safe carwash facility.
• Inspect equipment and coordinate repairs.
• Handle cash, deposits, and basic financials.
• Ensure health and safety standards.
• Complete other operations duties as assigned.

Skills

Leadership experience

Customer service

Communication skills

Multi-tasking

Technology literacy

POS experience

Tools

Point-of-Sale (POS) system

Job description

Job Summary: Shift Leader responsibilities include managing the overall guest experience, team supervision and management, overseeing wash purchase transactions – including managing cash – and monitoring the performance of the equipment. Ultimately, this role is responsible for ensuring all aspects of your shift run smoothly and effectively.

Duties/Responsibilities:

• Ensure a consistently great customer experience for all guests and the highest wash quality.
• Manage and oversee shift operations and align practices to the company's vision, principles, and policies.
• Inspire others and promote a dynamic, strong team through effective coaching and supervision, and provide feedback to team members as needed.
• Maintain a beautiful, clean, operational, and orderly carwash facility and property.
• Make good decisions to resolve issues quickly and appropriately.
• Assign team member duties and ensure satisfactory completion.
• Manage time-off requests and handle last‑minute absences.
• Inspect equipment and communicate the need for repairs or replacements to management.
• Check cash drawers and prepare bank deposits.
• Ensure health and safety standards are followed.
• Address guest and associate complaints.
• Foster and maintain a positive work environment.
• Perform other operations, maintenance, and carwash site care duties, as requested.

Required Skills/Abilities:

• At least one year of successful guest services personnel leadership experience in the food service, retail and/or other customer service industries.
• Confidence and desire to work with people to inspire team member development, grow club memberships, and solve problems.
• Goal-orientation, a strong work ethic, and ability to multi-task and prioritize goals and tasks.
• Comfort with technology and ability to quickly learn a point-of-sale system and a variety of applications on both Apple and PC devices.
• Experience in operating a variety of equipment and tools and willingness to learn new mechanical skills.
• Ability to maintain clear and transparent communication, both verbally and in writing.
• Willingness to abide by our uniform appearance standards and consent to a background check.
• Availability to work a flexible schedule based upon project and training requirements.
• Willingness to travel periodically (up to 10%).
• Must be 18 years of age with a valid driver's license.

Physical Demands: Ability to continuously stand or walk for prolonged periods; ability to bend, squat, climb stairs, climb ladders of various sizes, reach, and lift frequently (lift and carry up to 50 pounds occasionally); must be able to use hands and fingers to operate, handle, and use controls, equipment, and tools; vision must be sufficient to see details up close and must have the ability to focus.

This position is contingent upon successfully passing a background check and drug test.