Shift Leader: Lead a Pizza Team to World-Class Service

Papa John's USA, Inc.; Kannapolis (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Dental

Paid vacation

401(k)

Tuition assistance

Pizza discounts

Direct deposit

Leadership training

Job summary

Papa John's USA, Inc. is seeking an Hourly Shift Leader to guide a restaurant team in a fast-paced, people-focused environment. You will ensure customers receive a world-class service experience and help build a strong, collaborative team culture.

You will be responsible for leading shifts, training staff, and supporting growth opportunities within the organization. The role emphasizes teamwork, flexibility, and delivering high-quality pizza with a friendly, welcoming approach.

Qualifications

• Be at least 18 years old with a GED or high school diploma preferred.
• Must possess basic math and solid problem-solving skills.
• Nights and weekends are very busy, must be available for those shifts.
• Ability to lift or move up to 25 pounds and stand for extended periods.

Responsibilities

• Lead a restaurant team to deliver world-class service in a fun, flexible environment.
• Develop leadership skills and participate in ongoing leadership training.
• Help team members grow and aim for advancement within the company.

Skills

Leadership

Basic math

Problem solving

Customer service

Education

GED or HS Diploma

Job description

Papa John's USA, Inc. is seeking an Hourly Shift Leader to guide a restaurant team in a fast-paced, people-focused environment. You will ensure customers receive a world-class service experience and help build a strong, collaborative team culture.

You will be responsible for leading shifts, training staff, and supporting growth opportunities within the organization. The role emphasizes teamwork, flexibility, and delivering high-quality pizza with a friendly, welcoming approach.