Shift Leader - Drive Service, Quality & Growth

Hoogland Restaurant Group; Hickory (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Medical, Dental and Vision Insurance

Company Paid Life Insurance

Paid Time Off

401(k) with company match

Job summary

Hoogland Restaurant Group is seeking a passionate shift leader to guide a Marco’s Pizza team in a fast-paced environment. You will drive service quality, lead a crew, and help manage costs while ensuring guest satisfaction and safety.

You’ll train staff, uphold standards, and support promotions as the company expands with new locations. This role emphasizes teamwork, reliability, and a commitment to exceptional hospitality.

Qualifications

• Experience leading a team in a fast-paced restaurant setting.
• Commitment to high-quality service and product standards.
• Must be 18+ years of age and able to work flexible shifts.

Responsibilities

• Lead team members to deliver outstanding product quality and guest service.
• Open and close shifts, delegate duties, and ensure smooth operations.
• Monitor deposits, cash handling, and security procedures daily.
• Assist with training, policy updates, and adherence to company processes.
• Support local promotions and maintain cleanliness and sanitation standards.
• Control costs, waste, and labor while maximizing guest satisfaction.

Skills

People leadership

Customer service

Team supervision

Food safety

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Job description

Hoogland Restaurant Group is seeking a passionate shift leader to guide a Marco’s Pizza team in a fast-paced environment. You will drive service quality, lead a crew, and help manage costs while ensuring guest satisfaction and safety.

You’ll train staff, uphold standards, and support promotions as the company expands with new locations. This role emphasizes teamwork, reliability, and a commitment to exceptional hospitality.