Shift Leader - Late Night/ Closer

Taco Bell; Cordova (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading fast-food franchise is looking for a Shift Leader to support the Restaurant General Manager (RGM) in running shifts effectively. You will ensure customer satisfaction, manage team performance, and maintain operational standards. The role requires effective leadership, problem-solving skills, and the ability to handle various duties in a fast-paced environment. Join a dynamic team dedicated to delivering high-quality service and building a positive work culture.

Qualifications

• Must be at least 18 years old.
• Strong preference for internal promote from Hourly Champion position.
• Able to do basic business math.

Responsibilities

• Ensure food safety, quality, and accuracy of orders.
• Provide regular feedback to the RGM on Team Members' performance.
• Assist RGM with facility maintenance and ensure health and safety standards.

Skills

Customer Service

Team Leadership

Problem Solving

Education

High School Diploma or equivalent

Job description

" You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

** Shift Differential for Closing Shift Leaders ** $$

Role:

Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Responsibilities and Accountabilities:

Ensuring Consistent Customer Satisfaction
Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
Ensure that all employees present a neat clean appearance and wear company uniform.
Personally demonstrate the Customer needs are the highest priority.
Ensure food safety, quality and accuracy of orders.
Resolve customer complaints quickly while maintaining positive customer relations.
Greets customers with a smile, is polite and pleasant when speaking with customers.
Works with urgency.
Works with management and fellow employees.
Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand.
Demonstrates a positive and enthusiastic attitude with co-workers.

Attendance
Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.
Understands and uses approved time keeping system, including accurately recording all hours worked.

Initiative and Energy
Takes action without being told, goes beyond what is simply required and maintains a high activity level.

Developing People
Provide regular feedback to the RGM on the performance of Team Members.
Provide ongoing constructive and complimentary feedback to Team Members.
Actively participates in the training of Team Members.
Handle conflicts constructively and works with RGM to achieve resolution.

Act Like an Owner Assist
Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.
Oversee proper product preparation, rotation, portioning, cooking and holding times.
Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
Perform other duties as required by manager.

Job Requirements and Essential Functions:
Strong preference for internal promote from Hourly Champion position.
Must be at least 18 years old.
Background checks are run on all management employees
Must have reliable transportation and valid driver's license.
Able to do basic business math.
Able to stock shelves and coolers.
Able to oversee and manage subordinate employees and provide direction.
Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
Able to clean the parking lot and grounds surrounding the restaurant.
Able to tolerate walking and lifting up to 50 lbs. and standing during 90% of shift time.

This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.