Shift Leader - Late Night/ Closer

Taco Bell; City of Watertown (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading franchisee of Taco Bell is seeking a Shift Leader to manage effective shifts while ensuring customer satisfaction and team performance. The role involves overseeing food safety and quality, directing staff, and maintaining high standards of service and operational responsibilities. Ideal candidates are proactive, possess strong interpersonal skills, and have a reliable mode of transport.

Qualifications

• Must be at least 18 years old.
• Reliable transportation and a valid driver’s license are necessary.
• Basic math skills required.

Responsibilities

• Ensure consistent customer satisfaction.
• Manage profit and loss by following cash control, security procedures, and inventory management.
• Maintain food safety, quality, and order accuracy.

Skills

Customer Service

Teamwork

Conflict Resolution

Initiative

Job description

Pay starting $17.00 / hour

Note: You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Shift Differential for Closing Shift Leaders

Role:

Support the RGM by running effective shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Responsibilities and Accountabilities:

• Ensure consistent customer satisfaction.
• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers, and Service are completed.
• Ensure all Team Members complete their Shift Excellence tasks for their assigned positions.
• Ensure all employees present a neat, clean appearance and wear the company uniform.
• Prioritize customer needs and demonstrate excellent customer service.
• Maintain food safety, quality, and order accuracy.
• Resolve customer complaints promptly while maintaining positive relations.
• Greet customers warmly, politely, and pleasantly.
• Work with urgency and collaborate effectively with management and colleagues.
• Show cooperation and teamwork, helping others when needed.
• Maintain a positive and enthusiastic attitude with co-workers.

Attendance:

• Report to work as scheduled, on time, in uniform, and ready to perform tasks. Provide notice if unable to attend.
• Use the approved timekeeping system accurately, recording all hours worked.

Initiative and Energy:

Take proactive actions, go beyond basic requirements, and maintain high activity levels.

Developing People:

• Provide regular feedback on Team Members’ performance to the RGM.
• Offer ongoing constructive and positive feedback.
• Participate actively in training Team Members.
• Handle conflicts constructively and work with RGM for resolution.

Act Like an Owner - Assist:

• Manage profit and loss by following cash control, security procedures, and inventory management.
• Oversee proper food preparation, rotation, portioning, cooking, and holding times.
• Assist RGM with facility maintenance and ensure health and safety standards are met.
• Perform other duties as assigned by management.

Job Requirements and Essential Functions:

• Preference for internal promotion from Hourly Champion position.
• Must be at least 18 years old.
• Background checks are required for management employees.
• Reliable transportation and a valid driver’s license are necessary.
• Basic math skills required.
• Ability to stock shelves and coolers, oversee and manage staff, and provide direction.
• Physical ability to sweep, mop, dust, lift, carry, and tolerate walking and standing for most of the shift.

This list is not exhaustive. Employees typically work 30+ hours weekly, but hours may vary based on operational needs. Management may modify or add to these duties at any time with or without notice.