Shift Leader - Late Night/ Closer

Taco Bell; City of Troy (NY); On-site; USD 34,000 - 40,000; Full time

Job summary

Join a franchise of Taco Bell as a Shift Leader in Troy, NY, responsible for overseeing shifts, ensuring customer satisfaction, and leading a dynamic team. You will manage operational tasks while maintaining high standards of service and teamwork. If you are energetic, and passionate about customer service, and ready to take ownership of your role, this is the opportunity for you.

Qualifications

• Must be at least 18 years old.
• Able to do basic business math.
• Must have reliable transportation and a valid driver’s license.

Responsibilities

• Support the RGM in running great shifts.
• Ensure customer satisfaction and food safety.
• Take initiative and lead the team.

Skills

Customer Satisfaction

Teamwork

Communication

Leadership

Job description

Pay starting $17.00 / hour

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Shift Differential for Closing Shift Leaders

Role:

Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Responsibilities and Accountabilities:

1. Ensuring Consistent Customer Satisfaction
   • Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
   • Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
   • Ensure that all employees present a neat, clean appearance and wear company uniform.
   • Personally demonstrate that customer needs are the highest priority.
   • Ensure food safety, quality, and accuracy of orders.
   • Resolve customer complaints quickly while maintaining positive customer relations.
   • Greet customers with a smile, be polite and pleasant when speaking with customers.
   • Work with urgency.
   • Collaborate with management and fellow employees.
   • Work as part of a team, helping others when needed.
   • Demonstrate a positive and enthusiastic attitude with co-workers.
2. Attendance
   • Report to work as scheduled, on time, in uniform and ready to begin tasks. Provide appropriate notice when unable to be at work.
   • Use the approved timekeeping system accurately, including recording all hours worked.
3. Initiative and Energy
   • Take action without being told, go beyond what is simply required, and maintain a high activity level.
4. Developing People
   • Provide regular feedback to the RGM on the performance of Team Members.
   • Offer ongoing constructive and positive feedback to Team Members.
   • Participate actively in the training of Team Members.
   • Handle conflicts constructively and work with RGM to resolve issues.
5. Act Like an Owner Assist
   • Manage Profit and Loss by following cash control/security procedures, maintaining inventory, and managing labor.
   • Oversee proper product preparation, rotation, portioning, cooking, and holding times.
   • Assist RGM with facility maintenance and ensure health and safety standards are followed.
   • Perform other duties as required by management.

Job Requirements and Essential Functions:

• Preference for internal promotion from Hourly Champion position.
• Must be at least 18 years old.
• Background checks are conducted on all management employees.
• Must have reliable transportation and a valid driver’s license.
• Able to do basic business math.
• Capable of stocking shelves and coolers.
• Ability to oversee and manage subordinate employees and provide direction.
• Able to sweep and mop floors, dust shelves, and lift and carry out trash containers to an outside bin.
• Able to clean the parking lot and grounds surrounding the restaurant.
• Must tolerate walking and lifting up to 50 lbs. and standing for 90% of shift time.

This list of job duties and responsibilities is not all-inclusive. Employees typically work 30+ hours per week, but hours may vary depending on operational needs. The company and/or restaurant management may change or add to these duties at any time with or without prior notice.