Shift Leader - Late Night/ Closer

Taco Bell; City of Johnstown (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A franchisee of Taco Bell is seeking a Shift Leader to support the RGM by running efficient shifts. Responsibilities include ensuring customer satisfaction, training team members, and managing daily operations. This role requires strong customer service skills and the ability to work collaboratively in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• Reliable transportation and a valid driver's license are necessary.
• Basic business math skills required.

Responsibilities

• Ensure consistent customer satisfaction and provide help and guidance to others.
• Manage profit and loss and oversee proper food preparation.
• Participate actively in training team members.

Skills

Customer Service

Problem Solving

Teamwork

Job description

Pay starting $17.00 / hour

Note: You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Shift Differential for Closing Shift Leaders

Role:

Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Responsibilities and Accountabilities:

1. Ensuring Consistent Customer Satisfaction: Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers, and Service are completed.
2. Ensure that all Team Members complete their Shift Excellence tasks for their assigned positions.
3. Ensure that all employees present a neat, clean appearance and wear the company uniform.
4. Prioritize customer needs and demonstrate excellent customer service.
5. Ensure food safety, quality, and order accuracy.
6. Resolve customer complaints promptly while maintaining positive relations.
7. Greet customers politely with a smile, demonstrating a positive attitude.
8. Work with urgency and collaborate effectively with management and team members.
9. Show cooperation and teamwork, helping others when needed.
10. Maintain a positive and enthusiastic attitude with co-workers.

Attendance:

1. Report to work as scheduled, on time, in uniform, and ready to perform tasks. Provide notice if unable to attend.
2. Use the approved timekeeping system accurately to record all hours worked.

Initiative and Energy:

Take proactive actions, go beyond basic requirements, and maintain high activity levels.

Developing People:

1. Provide regular feedback to the RGM on team member performance.
2. Offer ongoing constructive feedback and recognition.
3. Participate actively in training team members.
4. Handle conflicts constructively and collaborate with RGM for resolution.

Act Like an Owner - Assist:

1. Manage profit and loss by following cash control, inventory, and labor procedures.
2. Oversee proper food preparation, rotation, portioning, and holding times.
3. Assist with facility maintenance and ensure health and safety standards are met.
4. Perform other duties as assigned by the manager.

Job Requirements and Essential Functions:

1. Preference for internal promotion from Hourly Champion position.
2. Must be at least 18 years old.
3. Background checks are required for all management employees.
4. Reliable transportation and a valid driver’s license are necessary.
5. Basic business math skills required.
6. Ability to stock shelves, oversee staff, and provide direction.
7. Physical ability to sweep, mop, dust, lift, carry, and tolerate standing and walking for most of the shift.

This list is not exhaustive. Employees typically work 30+ hours weekly, but hours may vary based on operational needs. Management may update or change duties at any time with or without notice.