Shift Leader Lake Forest Arbys

Ambrosia QSR; Lake Forest (CA); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading company in the restaurant industry is seeking a Shift Leader to manage operations during shifts. Responsibilities include ensuring guest satisfaction, training staff, and overseeing food safety procedures. The ideal candidate will be energetic, empathetic, and have strong problem-solving skills. This part-time position offers flexible scheduling and various benefits, including medical insurance.

Benefits

Medical insurance (United Healthcare, Kaiser)

Sick leave (1 hour per 30 hours worked)

Direct Deposit

Flexible scheduling

Qualifications

• Must be 18+ years old and authorized to work in the U.S.
• At least 6 months of food/retail lead experience for external hires.

Responsibilities

• Oversee specific restaurant operations during designated shifts.
• Ensure guest satisfaction and manage food safety procedures.
• Train and develop staff following company systems.

Skills

Problem-solving

Communication

Empathy

Education

High School Diploma

Tools

POS systems

Kitchen appliances

Job description

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Reports to: Restaurant General Manager

FLSA status: Non-Exempt - Hourly

Direct Reports: None

Position Overview

A Shift Leader at Ambrosia QSR is responsible for overseeing specific restaurant operations during designated shifts, ensuring guest satisfaction, team performance, and safety. They work front-of-house during peak hours, are proficient in all team roles, and can handle operations safely in a manager's absence. Responsibilities vary based on restaurant needs.

Job Responsibilities

Profitability

• Ensure food orders, specialty drinks, and desserts follow recipes and are accurately recorded in the POS system.
• Prepare for shifts, assign team members to meet sales demands, and manage waste and prep to control costs.
• Operate equipment properly, troubleshoot minor issues, and report unsafe or non-functional equipment. Ensure safety equipment is used.
• Follow cash handling policies.

Guests

• Greet guests with friendliness and urgency.
• Ensure every guest has an exceptional experience; resolve issues positively.
• Inspect all areas of the restaurant and engage with guests to ensure satisfaction.
• Promote excellent customer service and handle guest complaints when managers are absent.

Team

• Train and develop staff following company systems.
• Ensure staff take breaks and work within health guidelines.
• Report and address sick or unfit employees.
• Report complaints promptly and promote a safe, inclusive work environment.

Operations

• Manage food safety and safety procedures.
• Implement marketing plans and promotions.
• Use headsets to monitor team interactions and provide coaching.
• Handle basic equipment maintenance and ensure compliance with safety standards.
• Communicate with management and supervise staff on shift.

Qualifications and Skills

• Must be 18+ years old.
• Authorized to work in the U.S.
• Pass a background check.
• Proficient with computers and communication.
• Responsible, punctual, respectful, energetic, empathetic.
• Problem-solving skills in collaboration with restaurant leaders.

Education and Work Experience

• High School Diploma or equivalent preferred.
• Serv Safe and Sexual Harassment Certificates required.
• Shift control training validated by management.
• At least 6 months of food/retail lead experience for external hires.
• Experience with POS systems preferred.

Tools and Equipment

• Kitchen appliances, slicers, beverage machines, POS systems, janitorial supplies.

Benefits

• Medical insurance (United Healthcare, Kaiser)
• Sick leave (1 hour per 30 hours worked)
• Direct Deposit
• Flexible scheduling

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Industry: Restaurants