Shift Leader — Guest Experience & Team Trainer

Ambrosia QSR; Snohomish (WA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Flexible Scheduling

Growth opportunities

Complimentary meals

Job summary

Ambrosia QSR is seeking a Shift Leader to oversee designated restaurant shifts, ensuring guest satisfaction, team coordination, and successful execution of initiatives. After certification, you will manage assigned time periods and serve on the front line during peak hours to deliver a high-quality guest experience.

The role requires leadership across team roles, familiarity with front-of-house operations, and the ability to step in for the General Manager when needed.

Qualifications

• High school diploma or equivalent is required.
• Serv Safe training & certificate is required.
• Prior experience with a POS system is preferred.
• Shift control training is conducted at the current restaurant and verified by the GM and DM.

Responsibilities

• Train and develop staff by implementing established training plans and systems to achieve targeted goals.
• Ensure employees take required breaks and comply with minor work limitations as directed.
• Prevent team members from performing duties if ill or unfit for duty.
• Report employee concerns or complaints to the General Manager and Human Resources.
• Ensure every guest has an outstanding dining experience by providing exceptional service and resolving concerns.
• Conduct routine restaurant walkthroughs to engage with guests and improve their experience.
• Promote a guest-first mindset and exceptional customer service.
• Manage guest concerns in absence of upper management for timely resolutions.
• Uphold safety and respectful work environment by enforcing policies against harassment and discrimination.
• Maintain professional appearance and hygiene protocols.
• Follow food safety protocols including frequent handwashing.
• Prioritize health by not reporting to work when ill and notifying management if unable to work shift.
• Oversee compliance with food safety regulations and safe operations.
• Ensure staff are trained and prepared for promotions and LTOs.
• Use headset to monitor team interactions with guests and provide coaching.
• Identify and troubleshoot equipment issues to ensure smooth operations.
• Maintain daily food safety compliance and uphold standards.
• Communicate effectively with GM and leadership.

Skills

Verbal communication

Written communication

Team leadership

Guest service mindset

Education

High school diploma or equivalent

Serv Safe training & certificate

POS System experience

Shift control training

Tools

POS System

Job description

Ambrosia QSR is seeking a Shift Leader to oversee designated restaurant shifts, ensuring guest satisfaction, team coordination, and successful execution of initiatives. After certification, you will manage assigned time periods and serve on the front line during peak hours to deliver a high-quality guest experience.

The role requires leadership across team roles, familiarity with front-of-house operations, and the ability to step in for the General Manager when needed.