Shift Leader - Guest Experience & Ops Champion

Ontario Trillium Foundation; Sturbridge (MA); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

401(k) with company match

Paid vacation

Health insurance

Earned sick time

Employee referral bonus

Holiday pay

Educational benefits

Employee incentive & rewards program

Job summary

Ontario Trillium Foundation is looking for an upbeat and responsible Shift Leader for its Dunkin' franchises in Sturbridge. The ideal candidate will support restaurant operations, manage the guest experience, and ensure compliance with safety and operational standards. Benefits include health insurance, a 401(k) plan with company match, paid vacation, and educational benefits. Experience in supervisory roles and certifications in ServSafe and food allergens are preferred.

Qualifications

• Experience in a supervisory role at Dunkin' preferred.
• Flexibility to cover shifts as necessary.
• Certification in ServSafe and Food Allergen is a plus.

Responsibilities

• Support restaurant operations and management team.
• Ensure exceptional guest service and manage guest recovery.
• Maintain compliance with operational standards and food safety guidelines.
• Drive sales through effective execution of marketing initiatives.
• Create a positive working environment for team members.

Skills

Supervisory experience

Flexibility to cover shifts

ServSafe Certification

Food Allergen Certification

Job description

Ontario Trillium Foundation is looking for an upbeat and responsible Shift Leader for its Dunkin' franchises in Sturbridge. The ideal candidate will support restaurant operations, manage the guest experience, and ensure compliance with safety and operational standards. Benefits include health insurance, a 401(k) plan with company match, paid vacation, and educational benefits. Experience in supervisory roles and certifications in ServSafe and food allergens are preferred.