Guest Experience Shift Leader & Coach

Ontario Trillium Foundation; Jessup (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

Ontario Trillium Foundation seeks a Shift Leader to guide Crew Members in delivering exceptional service at Dunkin Donuts. The ideal candidate will be responsible for coaching staff, assigning tasks, and motivating the team to maintain operational standards. Strong communication and leadership skills are essential to ensure that guests experience a welcoming environment. Join us to help create a positive atmosphere for both employees and customers.

Qualifications

• Ability to coach and motivate team members.
• Strong communication skills to provide feedback.
• Understanding of operational brand standards.

Responsibilities

• Coach Crew Members to meet operational standards.
• Set goals and provide job assignments.
• Motivate team and celebrate achievements.

Job description

Ontario Trillium Foundation seeks a Shift Leader to guide Crew Members in delivering exceptional service at Dunkin Donuts. The ideal candidate will be responsible for coaching staff, assigning tasks, and motivating the team to maintain operational standards. Strong communication and leadership skills are essential to ensure that guests experience a welcoming environment. Join us to help create a positive atmosphere for both employees and customers.