Shift Leader & Guest Experience Coach

Tommy's Express Car Wash; Olathe (KS); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Bonus plan

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Life insurance

Paid time off

Referral program

Tuition reimbursement

Vision insurance

Job summary

A leading car wash service is looking for a Lead Associate to manage operations in Overland Park. The position offers $18 - $20 per hour, excellent bonuses, and benefits including health insurance and a 401(k) plan. Ideal candidates will have supervisory experience, strong customer service skills, and the ability to work flexible schedules. Physical demands include lifting up to 50 pounds and working in various weather conditions. Candidates should be confident with technology and possess a valid driver’s license.

Qualifications

• At least one year of supervisory experience in guest services or retail.
• Confidence in working with and developing teams.
• Comfortable using point-of-sale systems and technology.
• Ability to learn new mechanical skills and equipment.
• Strong verbal and written communication skills.
• Valid driver's license is required.

Responsibilities

• Ensure great customer experience and wash quality.
• Supervise daily operations and align with company policies.
• Inspire team development and manage hiring and coaching.
• Maintain records related to operations and inventory.
• Ensure a safe work environment and quick issue resolution.
• Execute store operations during shifts and run bank deposits.

Skills

People management

Guest services

Retail experience

Technology savvy

Mechanical skills

Communication

Adaptability

Job description

A leading car wash service is looking for a Lead Associate to manage operations in Overland Park. The position offers $18 - $20 per hour, excellent bonuses, and benefits including health insurance and a 401(k) plan. Ideal candidates will have supervisory experience, strong customer service skills, and the ability to work flexible schedules. Physical demands include lifting up to 50 pounds and working in various weather conditions. Candidates should be confident with technology and possess a valid driver’s license.