Shift Leader: Front‑Line Ops & Team Coach

Smith Dairy Queens, Ltd.; Seguin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A fast-food restaurant chain in Seguin is seeking a Shift Leader to provide guidance to staff, manage restaurant operations during shifts, and ensure exceptional customer service. Candidates should have a high school diploma and at least one year of management experience in a restaurant environment. This position requires strong communication and teambuilding skills, as well as the ability to handle customer complaints.

Qualifications

• Must be at least 18 years of age.
• 1-year minimum of management experience at a restaurant chain.
• Ability to work flexible hours and days.

Responsibilities

• Provide leadership and guidance to staff during scheduled shifts.
• Manage specific areas of the restaurant during shifts.
• Conduct training and evaluation of crew members.
• Ensure guest service meets quality and cleanliness standards.
• Handle customer complaints appropriately.

Skills

Exceptional customer service

Teambuilding capacity

Strong math skills

Good communication skills

Conflict resolution skills

Education

High school diploma

Tools

Windows-based computer literacy

Job description

A fast-food restaurant chain in Seguin is seeking a Shift Leader to provide guidance to staff, manage restaurant operations during shifts, and ensure exceptional customer service. Candidates should have a high school diploma and at least one year of management experience in a restaurant environment. This position requires strong communication and teambuilding skills, as well as the ability to handle customer complaints.