Shift Leader - Fresh To Order (Atlanta Airport)

Concessions International; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at an established industry player in the food and beverage service sector. This exciting full-time position offers the opportunity to deliver superior guest service while supporting daily operations at a bustling airport location. You'll be instrumental in leading team members, ensuring food safety, and creating a welcoming environment for guests. If you're passionate about customer service and looking to grow in a fast-paced environment, this role is perfect for you! Embrace the chance to make a significant impact in a vibrant setting while enjoying growth opportunities and a supportive work culture.

Qualifications

• High school diploma or GED required with 1-2 years customer service experience.
• Must obtain alcohol awareness and/or ServSafe Food Safety certification.

Responsibilities

• Ensure superior guest service and assist with food preparation.
• Lead employees in daily operations in the absence of management.
• Perform cash management and maintain unit appearance.

Skills

Customer Service

Supervisory Skills

Cash Handling

Food Safety Awareness

Communication

Detail Oriented

Teamwork

Education

High School Diploma or GED

Job description

Job Category: Food and Beverage Service

Requisition Number: SHIFT003175

Posted: February 13, 2025

Employment Type: Full-Time

Locations

Fresh To Order
Atlanta Hartsfield/Jackson
Int'l Airport-P.O. Box 20946
Atlanta, GA 30320, USA

Purpose of Position:

Support the operation to deliver Superior Guest Service by performing duties which include: completing guest transactions, assisting with food preparation and/or cooking, and cleaning. Assist unit management with monitoring daily operations and lead employees in the performance of their duties in the absence of a unit or assistant manager. Perform unit opening and closing duties which include cash management, inventory management, stocking, and unit appearance.

Essential Duties/Responsibilities:

1. Ensures each guest receives superior service by providing a friendly environment, which includes prompt recognition and greeting of guests with a smile using established service standards.
2. Communicates, explains and suggestively sells menu offerings, products, and promotions to guests.
3. Completes cash handling duties with appropriate paperwork; processes and presents checks to guests and completes payment transactions.
4. Cooks and stores food at required temperatures; labels, dates, and rotates all products in accordance with company standards.
5. Assists unit management with monitoring daily operations and leads employees in the performance of their duties in the absence of a unit or assistant manager.
6. Performs unit opening and closing duties which include cash management, inventory, stocking, and unit appearance.
7. Adheres to and ensures all company policies, procedures and safety guidelines are followed.
8. Supports the training of associates to ensure that unit standards, sales and customer service are maintained.
9. Ensures that all areas of the unit are properly cleaned and maintained and opening and/or closing side works are completed according to established checklists.
10. Follows safe food handling and proper hygiene practices.
11. Adheres to workplace safety standards for operating and maintaining equipment and reports any equipment malfunction to management immediately.
12. Performs other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to obtain alcohol awareness and/or ServSafe Food Safety certification.

Education/Previous Experience:

High school diploma or general education degree (GED); 1-2 years previous customer service and supervisory experience or an equivalent combination of education, training, and experience.

Language Skills:

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to effectively communicate information individually and in small group situations to customers and co-workers.

Mathematical Skills:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability:

Ability to apply reasonable understanding in carrying out instructions in written, oral or diagram form.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to continuously stand and walk; use hands to lift and carry (0-50 lb.), frequent reaching/grasping/handling, frequent pushing and pulling (0-50 lb.), handle or feel objects, tools or controls; and talks or hears. Specific vision abilities required by this job include close vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Tasks do not expose employee to hazardous conditions.

Skills and Behaviors:

Required Skills:

1. Innovative: Consistently introduces new ideas and demonstrates original thinking.
2. Thought Provoking: Capable of making others think deeply on a subject.
3. Leader: Inspires teammates to follow them.
4. Team Player: Works well as a member of a group.
5. Enthusiastic: Shows intense and eager enjoyment and interest.
6. Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
7. Dedicated: Devoted to a task or purpose with loyalty or integrity.

Motivations:

Required:

1. Growth Opportunities: Inspired to perform well by the chance to take on more responsibility.
2. Self-Starter: Inspired to perform without outside help.
3. Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals.
4. Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business.
5. Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.