Shift Leader Fife Arbys

Ambrosia QSR; Fife (WA); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading company in the retail industry is seeking a Shift Leader for their Fife location. This entry-level part-time role involves overseeing shifts, ensuring guest satisfaction, and managing team operations. Ideal candidates will possess strong communication skills and leadership qualities, along with a high school diploma. The position offers flexible scheduling and potential for growth within the company, making it a great opportunity for those looking to advance in the food service sector.

Benefits

Medical insurance options

Sick time accrual

Flexible scheduling

Qualifications

• Must be 18+ years old and authorized to work in the U.S.
• Pass criminal background check.
• 6+ months food/retail lead experience preferred.

Responsibilities

• Ensure food orders and drinks are accurately recorded.
• Greet guests and ensure satisfaction.
• Train and develop staff according to training plans.

Skills

Communication

Problem-solving

Leadership

Education

High School Diploma

Serv Safe Certification

Sexual Harassment Certificate

Tools

POS systems

Kitchen equipment

Job description

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Position Overview

A Shift Leader is a variable hour Ambrosia QSR employee responsible for overseeing specific shifts in restaurant operations. They work in the front during peak hours to ensure team coordination and guest satisfaction, proficient in all team member roles, and capable of handling operations safely in a manager’s absence. Responsibilities will vary based on restaurant needs.

Job Responsibilities

Profitability

• Ensure food orders, specialty drinks, and desserts follow recipes and are accurately recorded in the POS system.
• Prepare for shifts and assign team members to meet sales demands, managing waste and prep systems to control expenses.
• Use equipment properly, troubleshoot minor issues, and report unsafe or non-working equipment immediately.
• Follow cash handling policies.

Guests

• Greet guests with friendliness and urgency.
• Ensure guest satisfaction and resolve issues positively.
• Inspect the restaurant environment and interact with guests to ensure a quality experience.
• Handle guest complaints in the absence of management.

Team

• Train and develop staff according to training plans.
• Manage employee breaks and health considerations.
• Report employee or guest complaints immediately.
• Promote a safe, inclusive, and harassment-free work environment.

Operations

• Manage food safety and safety procedures.
• Implement marketing and promotional plans.
• Monitor team interactions with guests and provide coaching as needed.
• Address equipment issues and ensure operational standards.
• Communicate with management and supervise on-shift personnel.

Qualifications and Skills

• Must be 18+ years old and authorized to work in the U.S.
• Pass criminal background check.
• Basic computer skills and effective communication.
• Personal responsibility, punctuality, respect, and leadership qualities.
• Problem-solving abilities aligned with business needs.

Education and Work Experience

• High School Diploma or equivalent preferred.
• Serv Safe and Sexual Harassment Certificates required.
• Shift control training validated by management.
• External hires: 6+ months food/retail lead experience preferred.
• Experience with POS systems is a plus.

Tools and Equipment

• Kitchen equipment: toasters, fryers, ovens, microwaves, etc.
• Beverage machines and POS systems.
• Cleaning supplies and safety gear.

Benefits

• Medical insurance options.
• Sick time accrual.
• Direct deposit and flexible scheduling.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Purchasing
• Industry: Retail